Job Description

RALLY CAMPS is seeking a motivated, energetic, and detail-oriented intern to deliver wow experiences while learning in a fast-paced and fun professional sports summer camp business.

This is an in-person internship.

Our summer camps are the fun, safe, and engaging environments where kids spark an interest. We encourage kids out of their comfort zones and into a week's worth of awesomeness. We believe that memories aren't always made with buzzer beaters, walk-offs, or penalty kicks. Rather, we know that it is often the unexpected moments in-between that give our campers the indelible life skills that summer camps are meant to offer.

THE RIGHT FIT FOR OUR TEAM WILL POSSESS

• A passion for finding solutions and providing unparalleled customer experiences
• An understanding of digital media, social media, and current trends in marketing
• Excellent organizational skills with a passion for getting all the details correct
• Polished writing and communication skills
• A strong command of Google docs, spreadsheets, and forms

THE WORK

• Responsible for receiving and responding to incoming customer service and enrollment inquiries for the San Diego Padres and San Francisco Giants Baseball Camp and other camp programs
• Creating and updating social media and other marketing content in conjunction with our Executive Director
• Generating new marketing content across various digital platforms
• Answer parent questions and assist parents with enrolling via our camp management system
• Process refunds, credits, and changes to camp family accounts
• Make proactive phone calls to camp families to ensure their accounts are updated and to provide "wow" moments of customer experience in helping them prepare for camp.
• Retrieve reports within our camp management system as assigned on a regular basis

REQUIREMENTS

• Experience in the sports, summer camp, or other customer-facing industries

WOW US WITH

• Past experience working in a summer camp and/or youth sports community
• Experience as an athlete (past or present) with a leadership role in your organization
• Demonstrated ability to turn potential service failures into lifelong customers

THE LOGISTICS

• Our office is located in Carlsbad, California. This internship is in-person at our office.
• Current position is seasonal start date can be as early as April 1st, but no later than May 15th, and employment commitment through August 13, 2021