Job Description
Seeking to fill this exciting position with Ralph’s Transfer Company Inc. We are proud of our company! Providing our employees with a great work environment at all four of our Florida distribution centers.
The Tampa facility is a large-scale/high volume appliance delivery and installation operation for: GE, Maytag, LG, Electrolux, and Samsung.
TITLE: Customer Service Representative
WHERE: Tampa, FL 33610
OPERATIONAL HOURS: 6am-8pm (open to working a shift within these hours)
OPERATIONAL DAYS: Flexible to working any day between Monday-Saturday. OFF SUNDAY and a week day.
START PAY: $10.00 - $12.00 (depending on experience)
BASIC REQUIREMENT: Able to pass a background check, drug screen, and employer verification.
JOB DUTIES:
Highly professional in dealing with active phone lines (i.e. retail, customers, corporate, delivery drivers)
General customer inquiries and complaints
Provide information on product and services
Troubleshoot and resolve product and delivery issues and concerns
Monitor driver route progress to ensure high customer satisfaction results
Filing and other duties as instructed
Elevate issues to immediate supervisor
SKILLS:
Excellent written and verbal communication
Respectful and courteous always
Relate well to training and able to build upon it
Able to follow instructions and expectations
Ability to prioritize and multi-task
Customer service experience required (delivery driver dispatch/monitoring/support experience a plus)
Energetic and passionate about providing the customer an excellent experience
Computer skills
General math skills
Professional demeanor and respectful towards others
On time and highly dependable
BENEFITS:
Paid Holidays
Paid Vacation
401K
Medical and Dental
*** NO PHONE CALLS PLEASE.
Company Description
Ralph's Transfer operates 6 warehouses in the Florida region, Tampa, Gibsonton, Orlando, West Palm Beach, Titusville and Ft Myers. The primary function is to deliver major appliances and perform installation to consumers homes in all 4 markets. Ralph's is growing and has opportunities in all locations. We are proud of our company! Providing a great work environment to all of our employees.