HOTEL EXPERIENCE REQUIRED. OPERA EXPERIENCE A PLUS!!!
The Night Auditor:Must be able to handle cash transactions without issues. They would need to be able to follow the items listed on their checklist in an organized fashion – and have no issues in completing each task within the time allotted on their shift. They would need to exhibit professional conversations skills when dealing with guests, and telephone calls (i.e. reservations, wake-up calls, any situations in which they represent the hotel over the telephone). They must be able to use “common sense” when analyzing the reports required for closing out the day’s work in the computer system, and completing the report that is sent to our Controllers Office. Must be confident enough to take care of “walk” situations when the hotel is overbooked, as well as deal with issues that may arise during a shift that is un-supervised. Must be willing to offer Ultimate Customer Service when dealing with guests using our hotel for overnight stays. Must be steady and dependable since they spend their time working without manager supervision, and do not have many co-workers that can work in the event of their absence.
Essential Duties & Responsibilities
Counting the cash drawer
Review and follow up on information posted in Pass down Log or Guest Services Follow-up Log
Review daily View Totals
Verify that there are no dirty or due out rooms and check the status of out of order rooms
Print downtime reports
Check credit card status report and follow-up when needed
Check the high balance report and follow-up when needed
Log any reported issues on the Guest Services Follow-up log. Follow-up on issues when you can, and prepare details for the following morning’s shift to take care of (if issue could not be resolved by you)
Prepare key packets for any remaining arrivals
Complete bucket check
Opera Experience is a plus, but will train
Complete the wake-up call log and verify all calls are set
Perform night audit functions in computer system (i.e. Shut Down Interfaces, Close out Telephone Exceptions, Print Account Detail Reports, Print Night Audit Reports, Complete Travel Agent Commissions, Balance out Accounts, Perform Auto post, Perform Closeout, Perform EDC, Prepare Express Checkouts, Bag Newspapers)
Check in guests (in computer system) that may have arrived during audit
Keep area stocked/cleaned
Complete cash balancing again at end of shift
Communicate with 1st shift
To serve as a public relations liaison between hotel management and guests and to help protect the hotel, its guests and employees from personal injury and from loss or damage of property.
Essential Duties & Responsibilities
To respond to all guest and hotel requests, and emergency situations in a timely and professional manner.
To interact with all guests and employees in a congenial and sincere manner, and conduct all actions professional and confidentially.
To continuously patrol and inspect assigned areas as scheduled, and promptly report all irregularities, hazardous conditions and suspicious occurrences.
To enforce, while on duty, all company policies, and city, county, state and federal laws and ordinances.
To help maintain orderly and safe conduct of all guests and employees while on premises.
To help prevent unauthorized removal of guest or hotel property from the rooms, common areas, operations or premises.
To ensure daily lock-up and safety procedures, as specified, in all designated areas.
To assist, as directed, to investigate incidents of suspected theft or misconduct by employees.
To properly investigate and document, as specified, all guest and employee incidents relating to illness, injury, theft or damage of property.
To be completely familiar with all standard procedures for responding to all types of emergencies.