We are hiring a Senior Customer Success Manager who has experience working within the Healthcare Software/SaaS or Digital Health space for a rapidly growing Healthcare Tech Start-up in New York City.
As a Senior Customer Success Manager, you will be responsible for product implementation to ensure client adoption is successful. You will also develop customer relationships that promote retention and loyalty by working closely with customers to ensure they are satisfied with the services they receive. You will also provide technical support to customers with the goal to keep customers and members satisfied with our products while also spearheading quarterly business reviews (QBRs) and charting progress against a shared customer journey.
In this Senior Customer Success Manager role, you will also work closely with Marketing to create content like case studies and white papers as well as procedures that optimize the customer experience, gather feedback from customers and analyze customer data to identify best practices.
SENIOR CUSTOMER SUCCESS MANAGER COMPENSATION AND BENEFITS:
SENIOR CUSTOMER SUCCESS MANAGER EDUCATION AND EXPERIENCE REQUIREMENTS:
Apply to our Senior Customer Success Manager opportunity here -
And craft your profile at www.rampupinc.com/
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
SKILLS: Account Management, Business Case Development, Software as a service (SaaS), Healthcare, Customer Experience, Software Implementation