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Senior Customer Success Manager

RampUp, Inc

Senior Customer Success Manager

4 locations
Denver, CO
Boulder, CO
Fort Collins, CO
Colorado Springs, CO
  • Responsibilities

    <p>We are hiring a Senior Customer Success Manager for our client's team in Boulder, Colorado.<br /></p><p><strong>The Role:</strong></p><p>As a Senior Customer Success Manager, you will be responsible for product implementation to ensure client adoption is successful.</p><p><strong>You Will:</strong></p><ul><li>Develop customer relationships that promote retention and loyalty </li><li>Work closely with customers to ensure they are satisfied with the services they receive</li><li>Provide technical support to customers to keep customers and members satisfied with the products </li><li>Spearhead quarterly business reviews (QBRs) and charting progress against a shared customer journey</li><li>Work closely with Marketing to create content (i.e. case studies and white papers) as well as procedures that optimize the customer experience</li><li>Gather feedback from customers and analyze customer data to identify best practices.  </li></ul><p><strong>Who You Are:</strong></p><ul><li>5+ years of experience in B2B client management within the software industry</li><li>Experience with JIRA, Zendesk, and in a fast-paced startup environment is preferred</li><li>To be solution-oriented and process driven</li><li>To demonstrate an interest in improving customer experience and ability to drive projects that benefit customers</li><li>Excellent communication skills and a love of working closely with customers to achieve their desired business outcomes</li><li>Ability to work autonomously and accomplish job requirements with limited supervision</li><li>Bachelor’s Degree or equivalent experience</li></ul><p><strong>Comp and Perks:</strong></p><ul><li>Salary: 70-90k OTE with 60-80k base</li><li>Bonus Program</li><li>Equity share program</li><li>Full medical/dental/401k benefits</li><li>PTO</li></ul><p>Apply to our Senior Customer Success Manager opportunity here -</p><p></p><p>And craft your profile at</p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>

  • Locations
    Denver, CO • Boulder, CO • Fort Collins, CO • Colorado Springs, CO