Senior Customer Success Manager

RampUp, Inc

Senior Customer Success Manager

2 locations
New York, NY
San Francisco, CA
  • Responsibilities

    We are hiring a Senior Customer Success Manager who has experience working within the Healthcare Software/SaaS or Digital Health space for a rapidly growing Healthcare Tech Start-up in New York City.


    As a Senior Customer Success Manager, you will be responsible for product implementation to ensure client adoption is successful. You will also develop customer relationships that promote retention and loyalty by working closely with customers to ensure they are satisfied with the services they receive. You will also provide technical support to customers with the goal to keep customers and members satisfied with our products while also spearheading quarterly business reviews (QBRs) and charting progress against a shared customer journey.

    In this Senior Customer Success Manager role, you will also work closely with Marketing to create content like case studies and white papers as well as procedures that optimize the customer experience, gather feedback from customers and analyze customer data to identify best practices.


    • Salary: 95-120k OTE with 80-100k base
    • Up to 20% bonus
    • Equity share program
    • Full medical/dental/401k benefits
    • PTO


    • Bachelor’s Degree in Business, Health Management, Public Health or equivalent experience
    • 5+ years of experience in B2B client management within healthcare software or healthcare consulting
    • Experience with JIRA, Zendesk, and in a fast-paced startup environment is preferred
    • To be solution-oriented and process driven
    • To demonstrate an interest in improving customer experience and ability to drive projects that benefit customers
    • Excellent communication skills and a love of working closely with customers to achieve their desired business outcomes
    • Ability to work autonomously and accomplish job requirements with limited supervision

    Apply to our Senior Customer Success Manager opportunity here -

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    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    SKILLS: Account Management, Business Case Development, Software as a service (SaaS), Healthcare, Customer Experience, Software Implementation

  • Locations
    San Francisco, CA • New York, NY