The Receptionist Services Assistant performs clerical and administrative activities in support of the day-to-day operations of the Receptionist Services department.
Responsible for answering and monitoring CS voicemail and email systems, providing timely processing of messages to the appropriate individuals. Accurately creates, updates and produces various reports. Maintains client access to TF Facebook page; resets passwords and login information for clients as needed. Responds to emails on behalf of the Company. Executes on-line event roll-taking. Provides prompt and accurate assistance with website / webinar inquiries. Acts as back up for the Receptionist Maintains an acceptable attendance and on-time reporting record. Participates in proactive efforts to achieve departmental and company goals. Works effectively and communicates clearly with other employees. Handles changing deadlines and priorities. Reviews work for accuracy, completeness and proper authority. Other duties as assigned
This position has no direct supervisory responsibility.
Works under direction from the Director - Client Services.
Education and/or Experience
High School diploma or equivalent; or 1-2 years' relevant experience and/or training; equivalent combination of education and experience.
Other Skills and Abilities:-
Strong customer service and creative problem solving expertise Strong communication skills Organization and attention to detail
Fluent spoken-English language skills. Ability to read and interpret documents such as technical procedures, operating and maintenance instructions, and procedure manuals. Ability to write clear and legible memos, compose appropriate business emails.
Proficient in Microsoft Outlook, Word and Excel. Proficiency with Salesforce or other CRM, a plus.
Planning and Organization
Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
The office work environment is usually quiet, but can be boisterous. Attire is business casual.