Job Description

This is NOT a remote position. You will be working onsite in Burbank, CA

Call Center opportunity with leading healthcare company looking for eager and qualified individuals to join their team! 

Location: Burbank, CA

Pay Rate:$20/hr

Hours: M-F 8a-5p

DESCRIPTION:

• PLACES OUTBOUND CALLS (REGARDING ACCOUNT STATUS, COMPLAINTS, ETC.) AND DIRECTS CALLS FOR FURTHER PROBLEM RESOLUTION, IF NECESSARY. 
• TYPICALLY HANDLES LARGER CLIENTS AND MORE DIFFICULT SITUATIONS.
• MAY BE REQUIRED TO MANAGE, GUIDE, AND MOTIVATE TEAMS THROUGH THE CALL PROCESS.IDENTIFY AND RESOLVE CUSTOMER SERVICE ISSUES/REQUESTS OR TRANSFER TO APPROPRIATE PARTY ADVOCATES. 
• RESPOND TO MEMBER/CUSTOMER SERVICE, INFORMATION OR PRODUCT (E.G., MEMBERSHIP REFERENCE MATERIALS, DUPLICATE MEMBERSHIP CARDS OR STICKERS, ETC.) REQUESTS.

MINIMUM EDUCATION: HIGH SCHOOL DIPLOMA OR GENERAL EDUCATION DEVELOPMENT (GED) REQUIRED.

BASIC QUALIFICATIONS:

• MINIMUM ONE (1) YEAR OF EXPERIENCE PERFORMING EITHER IN A DETAILED ACCOUNTING, HEALTH CARE OPERATION, CLAIMS OR COMPLEX MULTIFUNCTION SERVICE OPERATIONS
• BASIC SPREADSHEET (EXCEL) AND WORD PROCESSING (WORD) SKILLS REQUIRED
• GOOD WRITTEN AND VERBAL COMMUNICATION AND PROBLEM SOLVING SKILLS

THE IDEAL CANDIDATE WOULD HAVE CALL CENTER AND CUSTOMER SERVICE EXPERIENCE, KNOWLEDGE IN MEDICAL TERMINOLOGY, EXPERIENCE IN MEDICAL CLAIMS, BILLING, AND CODING, AND PROFICIENCY IN MICROSOFT OFFICE.

Company Description

Randstad is the #1 staffing agency in the world. We partner with well respected organizations and Fortune 500 companies across the US. APPLY TODAY to learn how we can get YOU in front of the hiring manager! Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible.