Job Description

HUGE HEALTHCARE COMPANY SEEKING CALL CENTER PROFESSIONALS - NEW TRAINING CLASSES 4/18

TO APPLY AND REQUEST YOUR INTERVIEW SLOT, PLEASE COMPLETE THE BRIEF FROM VIA THE LINK BELOW.

HTTPS://FORMS.GLE/LOWRTN9S8CLP6XJT6

Do you enjoy helping people over the phone? How would you feel to work for one of the fastest growing organizations within the

area?

CALL CENTER SPECIALIST

POSITION: Contact Center Representative

PAY: $17.00

Remote - Must be local to Atlanta/Duluth, GA in case home internet goes down. (within an hour commute)

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• AVAILABLE TO HANDLE MEMBER INQUIRIES REGARDING:

  • MEMBER CORE: FACILITY INQUIRY, WEB SUPPORT, PROMOTE KP. ORG, ORDER ID CARD, COMPLAINT, ID CARD INQUIRY, SERVICE REVIEW.

  • MEMBER ADVANCE: ELIGIBILITY INQUIRY, BENEFIT INQUIRY, GENERAL, COMPLAINT, CORRESPONDENCE INQUIRY, ADD/REMOVE DEPENDENT, SERVICE REVIEW, NEW MEMBER EXPERIENCE, INTERNAL REGIONAL REQUEST, IVR DEFAULTS. MEDICARE (FOR UP TO TWO (2) REGIONS)

  • PREMIUM BILLING ENTERPRISE: BILLING INQUIRY, MAKE PAYMENT, COMPLAINT, EFT INQUIRY, GENERAL, REINSTATEMENT REQUEST, SERVICE REVIEW. KPC BILLING, 1095 TAX FORM, SLP* (ESCALATIONS TO TIER 3).

• REPRESENTS HEALTH PLAN BY ANSWERING AND DOCUMENTING ALL INCOMING CONTACTS TO DETERMINE THEIR NATURE AND TO RESPOND TO COMPLEX CALLS RELATED TO SPECIALIZED PRODUCT LINES OR QUEUES.

Requirements: HS Diploma / GED -

TO APPLY AND REQUEST YOUR INTERVIEW SLOT, PLEASE COMPLETE THE BRIEF FROM VIA THE LINK BELOW.

HTTPS://FORMS.GLE/LOWRTN9S8CLP6XJT6

Company Description

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. We can’t wait to tell you all about it!