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Call Center Service Representative

Randstad

Call Center Service Representative

Pasadena, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking a Call Center Representative for a large Healthcare provider to join our team! This Call Center Supports the Physicians HR Team RESPONSIBILITIES:

    ·       Handles and responds to calls from physician and non-physician clients’ inquiries related to multiple PHR departments. 

    ·       Enters and retrieves data, and processes Human Resources and Benefits enrollment/update transactions. 

    ·       Reviews and attaches HR and Benefits related documents into electronic HR files. 

    ·       Provides clerical support to multiple departments within PHR. 

    ·       Participates in continuous process improvements of desk functions and other PHR projects. 

    ·       Escalates issues to appropriate resources to ensure resolution. 

    ·       Performs other duties as assigned by management.

    ​QUALIFICATIONS:

    ·       2 Years of HR Clerk or similar HR experience

    ·       2 Years of customer service

    ·       1-2 Years’ experience in Multi line phones Preferably call center

    ·       1-2 Years of consulting

    ·       One (1) minimal year of experience in a customer service-related environment. 

    ·       Ability to prioritize, problem-solve and apply critical thinking skills required

    ·       Attention to detail, accuracy, and quality required.

    ·       Ability to interact effectively with all levels of employees required.

    ·       Strong interpersonal, verbal, and written communication skills with a customer service focus required.

    ·       Demonstrated ability to type at least 30 words per minute.

    ·       Must be able to work in a Labor / Management Partnership environment.

     

    EDUCATION: ASSOCIATES - AA REQUIRED

    Company Description

    Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. We can’t wait to tell you all about it!