Job Description

Are you looking for the next steps in your Call Center career? Take that first one by applying to be a Health Insurance Customer Service Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a Call Center Rep for a minimum of 2 years.    

Responsibilities

100% Remote - Equipment is provided. 

Shifts available between 10:00am-10:00pm Central time. 

Inbound Call Center - 75 Calls/day

• Respond to member/provider/agent/broker Inbound Call Center inquiries via telephone regarding health insurance benefits, eligibility and claims. • Analyze problems and provide correct information and solutions. • Communicate messages to providers on a specific needs basis. • Deal tactfully and empathetically with customers. • Establish and maintain effective working relationships with physician office staff. • Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.

• Minimum of a high school diploma or equivalent • 2 years of Prior experience in Customer Service in a fast paced Call Center Required • Knowledge of managed care processes and health insurance coverage preferred • Outstanding communication skills 

The essential functions of this role include:

• working weekends

Skills

• Telephone Etiquette
• Call Center Support (2 years of experience is required)
• Call Center
• Active Listening
• Follow-up
• Interpersonal Sensitivity
• Adapting to Change
• Basic Software Skills
• Enrolled Agent
• Basic Computer Skills
• Empathy
• Typing Skills
• Work Until 8pm CST

Education

• High School (required)

Qualifications

• Years of experience: 2 years
• Experience level:Experienced

Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Company Description

Randstad North America is a wholly-owned subsidiary of Randstad Holding N.V., a € 23.3 billion global provider of HR services. Through its unique approach of delivering HR innovation with human interaction at the center, Randstad secures and manages a workforce of more than 100,000 people for thousands of clients each week. As a trusted partner in the post-digital world of talent, Randstad advances the careers and business success of our candidates and clients through a combination of the best of high-tech and high-touch processes. Employing over 6,500 recruiting experts through approximately 1,100 offices and client-dedicated locations, Randstad North America provides outsourcing, staffing, consulting and workforce solutions within the areas of engineering, finance and accounting, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. Learn more at www.randstadusa.com. The Randstad Group is a global leader in the HR services industry and specialized in solutions in the field of flexible work and human resources services. We support people and organizations in realizing their true potential. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions (including Recruitment Process Outsourcing, Managed Services Programs, and outplacement). At year-end 2017, Randstad had 38,331 corporate employees and 4,858 branches and Inhouse locations in 39 countries around the world. In 2017, Randstad generated revenue of € 23.3 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded. For more information, see https://www.randstad.com/.