Job Description

Are you a go-getter? Are you someone that likes to add value to whatever is needed? Do you like doing research to finding answers to difficult questions? Are you up for a challenge?

Then we have a position for you. We are looking for dependable, hardworking individuals like yourself to help dealerships find what is needed. This could be to help find parts and supplies, replacement units, warranty and even some light technical help. We are looking for someone that is able 100% reliable and committed on doing the very best they can daily. At times, out of the box thinking and problem-solving skills helps aid in finding unique solutions. Agents are expected to use the resources provided and knowledge gained through training to assist callers. You must have great communication skills; this is for both spoken and written communications. It is also expected to listen to the caller to understand their needs.

QUALIFICATIONS:

· College degree preferred

· Two (2) plus years of Customer Service experience

· Sales experience

· Excellent multi-tasking, priority-setting organizational skills

· Effective communicator- oral and written

· Able to work in a team environment

· Detail oriented

· Problem solver, decision maker

· Technical/Mechanical aptitude

· Willing to work a flexible schedule

· Excellent computer skills (i.e., Windows 2010, Microsoft Office)

· SAP experience

· Experience using Salesforce

JOB DUTIES AND FUNCTIONS:

· Establish and maintain good customer relationships by providing quality service

· Through the use of a variety of informational databases, offer the customer problem solving, and profit enhancing solutions

· Accurately enter orders, choose correct product and determine shipping locations

· Receive and efficiently respond to telephone, fax, and e-mail inquiries from customers regarding orders, product information, and account processing

· Communicate and provide follow up information to customers regarding open orders, shipping, billing, or products

· Use suggestive selling techniques to add on sales of product on every inbound or outbound call when appropriate.

· Proactively initiates the promotion of products and marketing programs direct to customers

· Participate in special projects or assignments as requested

Training

Successful candidates will begin a 4-week foundational training program to prepare them for their job role and future advancement within the company. Classroom facilitated training involves not only hands on learning of company products, the HVAC industry, and the SAP computer system but also will provide candidates with career enhancing soft skill training. In addition, heavy one-on-one mentoring with seasoned Customer Service Specialists is provided to adequately prepare the candidate for a variety of job situations. The Training Schedule is 7:30 am to 4:30 pm, onsite. The Regular working schedule will then be 9:30 am to 6:30 pm.

Company Description

Randstad North America is a wholly-owned subsidiary of Randstad Holding N.V., a € 23.3 billion global provider of HR services. Through its unique approach of delivering HR innovation with human interaction at the center, Randstad secures and manages a workforce of more than 100,000 people for thousands of clients each week. As a trusted partner in the post-digital world of talent, Randstad advances the careers and business success of our candidates and clients through a combination of the best of high-tech and high-touch processes. Employing over 6,500 recruiting experts through approximately 1,100 offices and client-dedicated locations, Randstad North America provides outsourcing, staffing, consulting and workforce solutions within the areas of engineering, finance and accounting, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. Learn more at www.randstadusa.com. The Randstad Group is a global leader in the HR services industry and specialized in solutions in the field of flexible work and human resources services. We support people and organizations in realizing their true potential. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions (including Recruitment Process Outsourcing, Managed Services Programs, and outplacement). At year-end 2017, Randstad had 38,331 corporate employees and 4,858 branches and Inhouse locations in 39 countries around the world. In 2017, Randstad generated revenue of € 23.3 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded. For more information, see https://www.randstad.com/.