Job Description

SUMMARY:

Under direct supervision, the National Account Advocate will sell products, services, and supplies to selected customers in a designated market area or accounts via inbound or outbound telephone contacts. The National Account Advocate will closes the sales on assigned products, or may generate leads for outside sales staff. May have account responsibility with quota. Pro-actively sells to installed-base in support of company promotion and upgrade campaigns.

Hours are Monday-Friday 8am-5pm

QUALIFICATIONS

• SAP Experience strongly preferred
• Proficient with Microsoft Office and CRM software
• Excellent customer service skills
• Effective at written and verbal communication, including effective listening skills
• Ability to handle difficult or emotional customer situations
• Problem solving and time management skills
• Ability to adapt to competing demands

KNOWLEDGE, SKILLS & ABILITIES

• Ability to learn and understand features and administrative requirements for assigned product lines

• Ability to acquire understanding of Jackson’s multiple product lines, distribution channels and organizational structure.

• Good verbal and written communication skills to interact professionally with business partners, customers, coworkers and management

• Ability to actively listen, interpret customer requests and respond with the appropriate information

• Ability to navigate and utilize multiple software and mainframe computer applications simultaneously to resolve customer service issues.

• Ability to work independently as well as in a team environment.

• Ability to effectively manage the demands of a high volume, image based, and phone monitored work environment.

• Requires a high school diploma or an equivalent combination of education and experience.

• A bachelor's degree or equivalent is preferred.

Company Description

Randstad North America is a wholly-owned subsidiary of Randstad Holding N.V., a € 23.3 billion global provider of HR services. Through its unique approach of delivering HR innovation with human interaction at the center, Randstad secures and manages a workforce of more than 100,000 people for thousands of clients each week. As a trusted partner in the post-digital world of talent, Randstad advances the careers and business success of our candidates and clients through a combination of the best of high-tech and high-touch processes. Employing over 6,500 recruiting experts through approximately 1,100 offices and client-dedicated locations, Randstad North America provides outsourcing, staffing, consulting and workforce solutions within the areas of engineering, finance and accounting, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. Learn more at www.randstadusa.com. The Randstad Group is a global leader in the HR services industry and specialized in solutions in the field of flexible work and human resources services. We support people and organizations in realizing their true potential. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions (including Recruitment Process Outsourcing, Managed Services Programs, and outplacement). At year-end 2017, Randstad had 38,331 corporate employees and 4,858 branches and Inhouse locations in 39 countries around the world. In 2017, Randstad generated revenue of € 23.3 billion. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded. For more information, see https://www.randstad.com/.