Job Description

Ideal Candidate Profile: 
-Customer Service experience/understanding - 1 to 3 yrs (Environments Like: Call center, Dr's Office, Medical Billing Office) 
-Reimbursement experience in HUB environment - 1-3 yrs 
-Excellent communication skills (verbal/written) 
-Basic Word and Excel (must score 80% or higher to be considered) 

Minimum Requirements:

 Associates Degree or equivalent education in health sciences, managed healthcare, public policy, social work or related disciplines 
 Healthcare/healthcare reimbursement experience; high level of proficiency in all aspects of reimbursement and access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules 
* Coordination of patient access experience 
* Expert knowledge of specialty products, reimbursement for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes 
* Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
* Experience with HIPAA policy, patient access data and analytics 
* Must be able to support all hours of operations (Hours of operations are 8am-8pm ET)

Questions:

1. The Patient Access Specialist role provides support across 3 regions; therefore scheduling may vary. Are you able to work until 8pm EST?
2. Briefly describe a time when you were able to solve a problem when others around you could not.
3. Share an example of when you had to work collaboratively with multiple groups. What was your role in this? What was the outcome?
4. Do you have any scheduled vacation and/or time off in the next 90 days? If so, when?