This position will be responsible for addressing all support request entries including management of eConnect fax and mail queues and working with patient cases that come through Client's Access 360™ program.
This role will focus on identification of support requests and excellent and responsive support providing information to internal customers. Performance will be measured on the timeliness, completeness, and accuracy of support requests created or updated; notes documenting all steps taken to review a support request.
Key Roles/ Responsibilities:
Manage day to day activities of health care provider support request and deliverables
Perform intake of cases and document all relevant information in the Access 360 Case Management system
Ensure all support requested is captured within the eConnect system
Review input against source document(s) for accuracy and edits as needed
Ensure timely processing of support requests using decision tools and reference guides to determine appropriate case routing
Log information into appropriate eConnect tool and manage/route all program specific mail to the appropriate queues
Research and evaluate all documents for accuracy and completeness to ensure correct data is entered and documented
Work closely with internal team to appropriately manage and resolve issues
Minimum Requirements:
Associates Degree or equivalent education in health sciences, managed healthcare, public policy,social work or related disciplines
Minimum of 1 year of healthcare reimbursement experience;
High level of proficiency in all aspects of reimbursement and access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules
Knowledge of specialty products, reimbursement for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals
Experience with HIPAA policy and patient access data
Ability to work all shift hours (8am – 8pm)
Questions:
1) Briefly describe a time when you were able to solve a problem when others around you could not. 2) Share an example of when you had to work collaboratively with multiple groups. What was your role in this? What was the outcome? 3)The Patient Access Intake Specialist role provides support across 3 regions; therefore scheduling may vary. Are you able to work until 8pm EST? 4)Do you have any scheduled vacation and/or time off in the next 90 days? If so, when?