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Customer Engagement Specialist

RangeMe

Customer Engagement Specialist

San Francisco, CA
Full Time
Paid
  • Responsibilities

    Job Description

    WE'RE LOOKING FOR AN EMAIL MARKETING MANAGER TO JOIN OUR TEAM AT RANGEME.

    In this role, you’ll be on a team that’s responsible for driving engagement across the platform. As the EMAIL MARKETING MANAGER, you’ll build scalable programs to serve our rapidly growing community of retail buyers, suppliers, and service providers. You’ll be responsible for the strategy and execution of scalable programs, alongside campaigns, geared towards increasing engagement and helping customers experience value from our service. What you’ll do:

    • Develop and manage engagement programs focused on onboarding, activation, product adoption, and more.

    • Flex your creative thinking to develop and run targeted campaigns that drive growth and activation within defined customer segments

    • Structure and oversee data projects to understand customer behavior and create strategies based on results to drive retention and LTV

    • Conceptualize, create, and design emails including onboarding, transactional, and announcements

    • Conduct A/B email tests, and track, analyze, and optimize the performance of campaigns, and socialize results with the team

    • Generate data-driven hypotheses and conduct experiments to inform overall program strategy

    • Maintain a rigorous and organized view of the experiences and communications we are delivering across our key customer segments.

    • Learn our business and our customers, and take the initiative to identify new engagement strategies that fit within our objectives

    QUALIFICATIONS

    • BA/BS degree, preferably in Communications, Marketing, or English
    • 2-5 years of experience in customer success, communications, or a digital marketing role
    • Ability to work in a fast-paced environment and problem solve effectively
    • Manage multiple projects with different deadlines
    • Detail-oriented and project management skills with a high standard for quality
    • Excellent and demonstrated written and communication skills
    • Great collaborator, team player, and have the ability to build a working relationship with cross-functional teams
    • Experience with marketing automation tools, Adobe Suite, or Wordpress a plus!
    • SaaS or start-up experience preferred

     

    Company Description

    At RangeMe, we're a talented, passionate team of innovators and retail experts, and we are reinventing the way wholesale buyers and consumer brands do business. RangeMe is the central hub for suppliers across all CPG categories to grow their brands and market their products, making it easy for buyers to quickly evaluate and connect with suppliers to efficiently meet consumer demand. www.rangeme.com