Job Description

We are looking for an energetic Customer Success Manager to help proactively support, onboard and renew our rapidly-growing community of consumer packaged goods suppliers. This is an excellent position for those looking to gain experience in tech.

The Customer Success Manager will serve as a trusted advisor to our customer marketplace, helping them learn how to use the product and get value out of their RangeMe Premium subscription.

RangeMe is an online platform for matching consumer brands with retailers. Once matched, retailers decide whether the brands are a good fit for their stores. RangeMe is used by hundreds of retailers including Sam’s Club, Whole Foods Market, Sephora and more.

Role Responsibilities:

• Act as an advisor and product expert throughout the customer lifecycle post-upgrade.

• Proactively follow-up to ensure that your book of business is achieving continued value through product adoption and upsell opportunities.

• Consult our suppliers on RangeMe and industry business best practices to help them get discovered by our retail buyers.

• Be the voice of the customer, giving feedback directly to the product team to help shape the product roadmap.

• Meet KPIs surrounding product adoption, customer satisfaction, and retention.

The ideal candidate:

• Has Customer Success, account management, or customer support experience.

• Has direct experience working in a SaaS environment.

• Has CRM experience (Salesforce).

• Comfortable making multiple consultation calls and cold calls throughout the day.

• Exceptional organizational, presentation, and communication skills, both verbal and written.

• Is a self-starter, but also a collaborative team player.

• Is energetic, passionate, and motivated to help our customers.

• Excited to work in a fast-growing startup environment.

• Retail experience is a great plus!

Company Description

At RangeMe, we're a talented, passionate team of innovators and retail experts, and we are reinventing the way wholesale buyers and consumer brands do business. RangeMe is the central hub for suppliers across all CPG categories to grow their brands and market their products, making it easy for buyers to quickly evaluate and connect with suppliers to efficiently meet consumer demand. www.rangeme.com