The Office Assistant/Receptionist often creates the first impression of our company and exemplifies our commitment to going above and beyond for our clients and employees. This person contributes to providing a friendly, warm, and positive company atmosphere to a wide variety of individuals. This person performs a variety of office support and administrative duties to ensure that we present high quality professional reports and materials to our clients, maintain a professional office appearance, and facilitate effective communications.

Position Responsibilities:

• Answer all telephone calls for the office and serves as a back up to answer calls for the other Ransom offices. Directs calls to the appropriate party and assists caller where possible, ensuring that the caller’s needs are met.
• Welcome all visitors, announce them to their host, and make the individual comfortable.
• Coordinates meetings as required ensuring conference room availability, ordering food, supplies, etc.
• Receive all incoming mail and deliveries and arrange for all outgoing deliveries. Ensure that all packaging and identification is complete. Distribute all mail per SOPs.
• Provide word processing and document preparation support to staff to ensure that all documents meet established formatting and content standards for presentation to our clients and other public entities. Duties will include editing, proofreading, formatting, scanning, copying and binding reports, proposals and other documents. Edit and format Word and Excel tables.
• Ensure that vendor contracts and insurance policies are up to date; generate and send out new contracts timely.
• Serve as liaison to IT and technology vendors to facilitate employee computer/phone set up and deactivation, and also to troubleshoot issues.
• Provides support to staff on use of computer, phone, and office equipment and some basic software (e.g. Teams, Outlook, SharePoint, etc.).
• Monitors office supplies and places timely orders to ensure appropriate stock of needed supplies and materials.
• Coordinates any facilities issues with appropriate vendors (e.g. cleaning companies, building maintenance, etc.) to ensure timely resolution.
• Provides support to the Wenonah, NJ office as needed.
• Performs other related duties as assigned.

Position Requirements

Education/Experience:

• High school diploma
• Two or more years of experience working in an office support role in a demanding and fast paced environment.

Skills, Knowledge, Abilities:

• Excellent interpersonal communications skills, including written and verbal communication.
• Intermediate to advanced-level knowledge of MS Word, Excel, Adobe Acrobat.
• Experience with Microsoft Suite of products (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
• Strong understanding of grammar, punctuation, spelling, and the English language.
• Strong knowledge of communications systems and tools to facilitate effective communication within the office and across the company.
• Strong attention to detail and ability to produce accurate work.
• Strong customer and client orientation to be responsive to the needs of our clients and staff.
• Strong organizational skills and the ability to accomplish tasks according to established priorities and schedules while remaining calm under pressure.
• Ability to develop and maintain open communications and a strong working relationship with a variety of personalities.
• Collaborates with team to contribute expertise and ideas for the benefit of shared goals and objectives.

Physical Demands and Work Environment Requirements:

Ability to lift 15 pounds occasionally; Extensive keyboarding and computer use