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CAC/DEERS ID CLERK

R

Rapier Solutions

CAC/DEERS ID CLERK

Houston, TX
Full Time
Paid
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  • Responsibilities

    Job Description

    Rapier Solutions seeks a motivated professional for the position of DEERS CAC ID CLERK. ID Clerk will control, verify and issue military identification cards and CACs for Active duty military, National Guard and Reserve members, military retirees, family members/dependents, and other eligible recipients according to all laws, regulations, and procedures.

    QUALIFICATIONS:

    • Must be a U.S. Citizen

    • Must possess excellent customer service

    • Must possess at least two (2) years' experience as a Verifying Official and posses identification badges for building ans system access and DoD CAC Card issuance policies and procedure.

    • Must speak, read, and comprehend English.

    • Must be able to understand printed regulations, detailed written orders, operating procedures, training instructions and materials and perform the duties assigned.

    • Must have a minimum, an initiated National Agency Check with Inquiries (NACI) and a favorable completion of Federal Bureau of Investigation (FBI) fingerprint check

    RESPONSIBILITIES

    • Perform all functions required to issue ID cards, ID tags, Geneva Conventions cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements as defined in AFI 36-3026_IP, and the DoD RAPIDS Workstation and Verifying Official Information System (VOIS), and the RAPIDS Training Guide on a daily basis.
    • Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler.
    • Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors.
    • Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.
    • Maintain 100% accountability of serially numbered ID cards and report any missing cards within one business.
    • Manage ID card stock to ensure there are no interruptions in the issuance of ID cards and CACs. • Register, process, and maintain DEERS and RAPIDS information as part of VO responsibilities on a daily basis.
    • Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
    • Enroll and disenroll personnel in DEERS. • Research and reconcile DEERS information based on inquiries.
    • Update DEERS/RAPIDS within one hour of approval and respond to inquiries not later than one business day following the inquiry.
    • Follow-up and resolve discrepancies not later than two business days following notification.
    • Process requests for and issue ID Tags for eligible personnel as needed.
    • Verify eligibility and issued Contractor ID badges in accordance with local policy and maintain a log of issued badges with daily updates.
    • Prepare agent letters authorizing the use of Commissary and Post Exchange privileges to eligible customers for Government approval.
    • Perform routine operator level maintenance on RAPIDs Workstation and printers IAW applicable instructions, standards and best practices stated in the VOIS standards.
    • Other duties as assigned.

    ESSENTIAL REQUIREMENTS LIFTING, REACHING, SITTING, STANDING, WALKING

    • Physical Requirements Sedentary work -Occasionally exerting up to 20 pounds of force by lifting, carrying, pushing, pulling or otherwise moving objects. Work involves sitting most of the time; walking and standing are required only occasionally

    Company Description

    About Rapier Solutions: Rapier Solutions is a national Consulting firm with a commitment to quality, employees, and customer service. Since our inception in 2002, we provide a history and commitment to implementing statements of work as promised and receiving outstanding job performance evaluations. For our employees, we offer a close-knit network of support, great environment, and superior benefits. With an excellent client relations foundation, we promise to provide the best consulting and staffing solutions at the best value. Since 2009, we've embraced ISO standards and hold ISO 9001:2008 Quality Management Systems and ISO 27001:2013 Information Security Policy Management Certifications for the ease of our clients and employees. Rapier Solutions, Inc. is an Equal Employment Opportunity (EOE)/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Rapier Solutions, Inc. is a drug-free workplace.