Job Description

I’m looking for an exceptional, experienced Membership and Community Management. You’re used to being the captain of the ship and capable of executing plans from idea to success. You’re able to navigate the rollercoasters of business and steer the ship when required. You have experience designing, coordinating, and improving the internal and external programs of an online programs.

You’re patient, willing to figure it out, and you are someone who documents everything and creates a system and process to make life easier. Most importantly you’re responsive and extremely detailed oriented.

How to slam dunk your application? You’ve managed and scaled a digital program, you’ve managed a team, and getting an inbox to 0 from customers daily does not scare you.

Sound like you? More details below.

ABOUT THIS ROLE:

You will become the layer between me & the day to day of our educational platform Millionaire Mob University. You will be vital in preserving my energy and supporting the entire team of instructors as new projects, systems, and questions arise. The good news? Millionaire Mob University is ALREADY a well-oiled machine. Your job is to step in for me and continue keeping it well oiled.

We are in the scaling phase which means we need someone focused on growth and identifying and solving gaps. You’ll need to be creative with all things process improvement, system implementation, and customer support.

You have the ability to:

Expand program offering’s and enhance the quality of existing programs

Analyze data, report findings, and make recommendations

Manage staff and resources

Provide optimal customer support and ticket resolution with the help of the Customer Service Team

Research and implement new systems

Prioritize tasks

Make quick decisions

SAMPLE PROJECTS:

A. DECLUTTER, ORGANIZE, RESPOND & MANAGE THE BUSINESS INBOX

There are prospects who reach out to inquire about the program, you’ll have responses ready to serve them and to walk them through the sale or direct them to our sales team.

You’ll create a document focused on FAQ for prospects that you can refer to and pull from to help make both our lives easier.i

You’ll engage with the current community to help them navigate the program and questions they may have.

B.MANAGING FUTURE PROSPECTS

You’ll focus on improving the business process: lead generation, data behind the emails, and creating a plan to grow 2x the enrollment of the students.

You’ll follow up with failed payments from students to make sure they’re being captured

You’ll focus on managing the high-level relationship with the students in the program

C. PROJECT MANAGEMENT

You’ll set check-in meetings with myself and instructors to review our priorities for the week and to make sure we’re on track to meet our goals

You’ll manage our timeline and set course on what we’ll need to focus on

You’ll be my partner in completing courses and pushing out new programs.

D. BUSINESS & BRAND GROWTH

When necessary, you’ll complete tasks associated with business & brand growth. Your job is to grow the community and manage it efficiently.

E. MEMBERSHIP

You’ll lead the charge of creating systems around membership, tracking, and maintaining up to date execution.

PERSONALITY & QUALITIES:

I’m intentional about who I put into my life. Here’s what I’m looking for in my operations person:

Problem Solver- You’re always thinking ahead and excited about solving any issues that can occur, you’re 10 steps ahead.

High spirit, high energy - You’re positive and no outside forces can affect your spirit, you’re grounded

Positive & Optimistic - You bring the light & the unconditional love for others. You know everyone is doing the best they can.

Skilled communicator - You understand instructions the first time (and if you don’t, you ask specific clarifying questions), and you express yourself clearly & succinctly in person and over email

Great sense of humor - You don’t take yourself or anyone too seriously. You lighten the mood & liven every room you walk into.

Multi-faceted - You have all these hidden talents because you’ve done a wide range of responsibilities in the past and can figure out anything with the help of Google, YouTube, podcasts, Audible, or phoning a friend.

Independent thinker - You ask why. You don’t do things a certain way just because everyone else does it that way. You seek to understand why and make your own decisions.

Discrete - You keep the private details of our business, and our team private. You take confidentiality and discretion very seriously. You’re not doing this role so you can do it for the ‘gram. You’re doing it because you believe in the mission we’re out to accomplish—it’s not about boosting your public persona.

Company Description

Rare Necessity Brand Management is a digital marketing firm specializing in social media and online marketing. Through its subsidiary brand, Marketing by Monrae, the company offers coaching services as well as digital and physical products to help entrepreneurs and small business owners scale to six figure operations.