Job Description
DUTIES AND RESPONSIBILITIES:
- Typing reports, letters and other business documents
- Issuing invoices and following up on outstanding payments
- Taking dictation and minutes during meetings
- Making travel arrangements for employees' business trips
- Monitoring and ordering office supplies
- Processing bills and helping clients or customers if they have any questions about their charges
- Organizing files for billing, customer and client records, etc.
- Responding to all customer inquiries in a polite and timely manner
Expected to perform a variety of clerical and administrative tasks. They are responsible for maintaining business files, running errands, answering phones, sorting mail and a variety of other tasks to keep businesses running efficiently. Some clerks are primarily assigned to work with customers, answering customer inquiries and handling other service-related items.
Qualifications:
Familiarity with office processes, including filing, handling mail and directing telephone calls
- Computer literacy and facility with word processing, spreadsheets, data entry and basic accounting software
- Accurate and efficient typing skills for data entry, taking minutes, drafting correspondence and other documents
- Good communication and interpersonal skills
- Excellent customer service acumen
- Attention to detail, solid organization and multi-tasking abilities
- Maturity, integrity and willingness to learn
- Verbal and written communication skills to interact clearly with customers, vendors and other employees
- Time management skills to prioritize and complete a side variety of tasks throughout the day
- Patience and listening skills to respond appropriate and interact positively with upset customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
Education and training requirements
High School Diploma or equivalency
Experience requirements
1-2 years of experience in a work environment
Office software experience
Company Description
We are a Major Home Appliance Retail company with a wholesale devision.