Job Description

We need people who are not afraid to make decisions and exercise some creativity. Are you a problem solver? Are you looking for opportunities to grow with a progressive company that has been described as “amazingly awesome” (true story). You might have a home with us!

Rausch Sturm LLP is a multistate Creditor's Rights law firm with headquarters in Brookfield, WI. Here, we believe that a company is its people, and ours are exceptional. We are looking to bring on a dedicated, results driven individual who thrives in a fast paced environment with shifting priorities to fill a Systems Support Specialist position.

Chosen candidates will be joining an energetic and growing organization where their hard work and input will be integral to the continued success and future growth of Rausch Sturm. We encourage professional development, peer to peer learning, and celebrate hard work and accomplishments.

We offer:

• Flexible and/or seasonal employment.
• Competitive pay and bonus opportunities.
• Paid development programs that prepare you to engage with the customers of some of the largest financial institutions in the world.
• Professional/Personal development opportunities.
• Medical, dental, vision, life, long-term and short term disability options, and 401(k).

Responsibilities include, but are not limited to:

· Creating legal pleadings and letters utilizing Word Perfect coding.

· Conversion of existing pleadings and letters to Microsoft Word.

· Managing of letter campaigns utilizing Microsoft Mail Merge.

· Creating workflows within the software system.

· Collaborating with multiple departments on process developments.

· Advising of solutions to resolve specific concerns.

· Managing requests created through ticketing system.

· Other responsibilities as assigned.

Qualifications:

The advanced skills required for the role include the following:

· Desire to learn and master a comprehensive software system.

· Ability to design, create and document processes within software system based on parameters outlined by attorneys and legal operation employees.

· Advanced skills with Microsoft Suite Office and mail merge process, along with letter coding.

· Ability to learn how to read and interpret coding to facilitate creation of letters and pleadings.

Must communicate effectively, possess the ability to build strong relationships and be customer centric. Ability to speak and write in Spanish is a plus. Analytical, critical thinking and problem solving skills in addition to the ability to quickly scope a situation and identity the root cause of a problem are all important skills for success in this position. Experience working in a law firm is preferred but not required. The individual must be a nimble, independent learner, resourceful, collaborative and have strong decision-making abilities and time management skills.

Company Description

At Rausch Sturm, we understand that bad things happen and sometimes people fall behind on their obligations. For over 40 years, our firm has represented financial institutions and creditors. In that role, we have worked with our client’s customers to resolve financial setbacks to get both parties back on the right track. Our company operates on three values: doing the right thing, being honest and giving back to our community. This has been the cornerstone of our success over the past four decades of practicing law. We view every interaction with a consumer, a client or a vendor as an opportunity to prove it. We believe that a company is its people, and ours are exceptional. We value people’s time and efforts. Around here, leadership is not limited to a fancy job title, everyone is empowered regardless of what it reads on their business card. We’re honest, we strive to exceed client expectations, we act with integrity, and we try not to take ourselves too seriously – we know business is demanding enough already.