Benefits:
401(k) matching
Company parties
Competitive salary
Dental insurance
Donation matching
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Savings bank
Training & development
Tuition assistance
Vision insurance
Wellness resources
Loan Servicing Admin / Collections Rep needed for full-time temp-to-perm position in Lowell, MA offering $23-28/hr. DOE. If you have prior experience making out-bound calls to customers and handling general administartive tasks, and are looking for an organization that offers career paths, training and development, generous benefits and an amazing culture; This might be the job for you!
Overview: As a Loan Servicing Admin / Collections Rep you will be responsible for managing overdue accounts and ensuring timely recovery of outstanding debts. This role requires a diligent individual with excellent communication skills and a strong ability to work with customers facing difficult circumstances and remain calm under pressure and lead with empathy. You will work closely with borrowers to understand their financial situations, provide guidance on repayment options, and implement effective collection strategies to minimize losses for both parties.
Key Responsibilities:
Contact customers with delinquent accounts via phone, email, or mail to negotiate payment arrangements and resolve outstanding balances.
Review and analyze overdue accounts to assess the level of risk and determine appropriate collection actions.
Maintain accurate records of customer interactions, payment agreements, and collection efforts using the bank's database or software systems.
Provide exceptional customer service by addressing inquiries, concerns, and complaints regarding overdue payments in a professional and empathetic manner.
Collaborate with internal departments, such as credit risk management and legal, to escalate complex cases and implement legal actions if necessary.
Monitor payment schedules and follow up with customers to ensure compliance with agreed-upon repayment plans.
Utilize skip tracing techniques and other investigative methods to locate customers with unreachable contact information.
Stay up-to-date with industry regulations and compliance standards related to debt collection practices.
Prepare regular reports on collection activities, account statuses, and recovery rates for management review.
Identify opportunities for process improvements and contribute to the development of strategies to enhance collection efficiency and effectiveness.
Qualifications:
Bachelor's degree in finance, business administration, or related field preferred.
Previous experience in collections, debt recovery, or a similar role within the banking or financial services industry is advantageous.
Strong negotiation and persuasion skills with the ability to influence customers to take appropriate actions.
Excellent communication skills, both verbal and written, with the ability to effectively interact with customers from diverse backgrounds.
Solid understanding of banking regulations, compliance requirements, and legal procedures related to debt collection.
Proficiency in using computer software and database systems for data entry, analysis, and reporting.
Ability to work independently with minimal supervision and prioritize tasks in a fast-paced environment.
Attention to detail and accuracy in maintaining records and documentation.
Demonstrated problem-solving skills and the ability to handle challenging situations with tact and diplomacy.