Benefits:

Competitive salary

Flexible schedule

Opportunity for advancement

Raven Ridge is seeking a Customer Service Agent for our client in Portsmouth, NH. This role will be responsible for troubleshooting product technical issues for customers, both locally and nationwide, via phone calls and email correspondence.

Responsibilities

Answer incoming calls and emails from customers

Establish trust and maintain positive relationships with customer base

Assists customers with solving problems

Report common product and service complaints

Help customers make use of different features

Record complaints and feedback

Comply with warranty guidelines on replacements/returns when applicable

Follow up with customers regularly until issues are resolved

Qualifications

1 to 3 years of prior experience in a customer service environment preferred

Strong technical aptitude and interest

Proficiency in written and oral communication

Advanced computer skills

Ability to work in a fast-paced environment

Willingness to work on a contract-to-hire basis