Customer Service/Dispatcher needed for a full-time direct hire opening in Nashua, NH. The Customer Service/Dispatcher is responsible for communicating effectively between customers and service technicians to schedule work orders in a timely manner. The ideal candidate would have 2+ years of customer service experience, organized and enjoys working in a collaborative environment. Primary responsibilities will include:

· Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs

· Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel

· Preparing daily work such as schedules

· Preparing work orders for crew or receiving work orders from work crews

· Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

Qualifications

Excellent customer service skills

Highly self-motivated to complete tasks in a timely manner

Ability to manage and execute multiple tasks at the same time.

Strong verbal skills to communicate clearly and effectively .

Communicates effectively using professional phone etiquette.

Exhibit a positive attitude when working with customers and technicians.

Previous dispatching, project management or schedule coordinating experience is a plus.