Sales Receptionist RBM of Atlanta 7 reviews - Atlanta, GA 30338 ABOUT RBM OF ATLANTA RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with an innovative and storied history. RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer. RBM of Atlantas innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award-winning Mercedes-Benz dealership, one of the most established in the Southeast, and have been Atlantas Mercedes-Benz Connection since 1964. Warmly welcome and greet all visitors either on the telephone or in-person. You are our first point of contact and our ambassador; your charm is clearly evident in everything you do and/or say. You answer inquiries and refer/direct customers to the person best suited to help. Maintain an updated walk-up log and enter customer information into our CRM system. Manage our sales up-list and process to direct all sales inquiries to the next available salesperson. Alert sales people and/or sales managers to their pre-scheduled appointments. Offer refreshments and/or snacks as visitors wait for appointed sales person. Maintain a safe and clean reception area by complying with procedures, rules, and regulations. Contributes to team effort by following up and keeping CRM notes organized. Keep track of showroom and lot activity to ensure every client is helped and always smile and strive to provide the best customer experience for every customer every time. ABOUT THE SCREENING PROCESS Prior to being employed, applicants for employment must participate in RBMs normal screening process which includes completing a full employment application; satisfactory criminal, credit and, where applicable, driving records checks; in-person interviews and other inquiries. SALES RECEPTIONIST: * Warmly greet and welcome clients and other quests to the dealership. Do not leave the reception desk unattended. * Manage the waiting area and showroom amenities. * Actively listen to our clients and their needs and interpret body language in order exceed clients expectations, solve problems, and de-escalate issues. * Be an organized and productive multi-tasker. Maintain customer contact notes in our CRM system and manage our up-list. * Maintain a neat and professional appearance at all times. Must be upbeat and very personable. * Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience. * Complete required MB and dealership training. * Abide by company policy and departmental best practices and procedures.

• Perform other duties as assigned. Benefits: * Compensation commensurate on qualifications and experience * Paid training and certification, along with opportunities to advance within dealership * Performance Bonuses * Prescription & Medical Insurance * Dental Insurance Available/Optional * Long & Short Term Disability Insurance Available/Optional * Short Term Disability Insurance Available/Optional
• Life Insurance & 401(k) Retirement Plan * Paid Holidays, Sick Time, & Vacations * On-site Parking * Employee Discount Program Job Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High school diploma or the equivalent * 2 years of experience in a customer service field * All applicants must be authorized to work in the USA * All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and credit report. LANGUAGE SKILLS * Ability to read and comprehend simple instructions, documents, short correspondence, and memos. * Ability to write simple correspondence. * Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. MATHEMATICAL SKILLS * Ability to add, subtract, multiply and divide in all units of measure. REASONING ABILITY * Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule or diagram form. * Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Physical demands include: frequently position body and move in order to greet clients and keep refreshment station stocked; detect and identify safety issues; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate equipment; repetitive motion. 13 hours ago - save job - original job