Job Description

CORE RESPONSIBILITY AND DUTIES:

• Establish and maintain macOS standards, configuration specifications for the global Groupe Mac population.
• Create and maintain Knowledge Base articles for macOS.
• Design, build, and administer policies for macOS in Jamf Pro.
• Create, test, and deploy MDM profiles for macOS
• Support the lifecycle management for macOS and Mac hardware releases, system updates and upgrades, and resolution of software-related problems by aiding other EIS service owners.
• Collaborate on macOS assigned projects, communicate complex technical requirements to technical and non-technical personnel, and present complex issues to management officials.
• Develop solutions for and support integrations of new organizations integrating into the Groupe.
• Design, develop, and manage macOS solutions in support of Groupe’s efforts to enhance the existing enterprise architecture.
• Develop and document policies and procedures, and strategies that ensure the installation, configuration, and maintenance of macOS operating environments are performed in a secure manner within the Groupe.

Qualifications

• Minimum of three years post-secondary education and/or relevant work experience
• Excellent verbal and written communication skills, including the ability to partner and collaborate with other IT infrastructure teams, business users, and leaders on architecture and security models
• Administrator level knowledge of Jamf Pro.
• Familiarity with Device Enrollment via Apple Business Manager (ABM).
• In-depth knowledge of macOS software and hardware which can be leveraged to support Enterprise efforts to plan, create, test, and deploy hardware, software, and supporting applications.
• Experience packaging and building software that can be distributed across geographically diverse systems, coupled with a demonstrated ability to meaningfully engage in interoperability and release testing of those builds.
• Knowledge of one or more scripting languages (bash, sh, zsh, Python)
• Experience with ITIL change management / service processes.
• Preferred certifications: Apple Certified Support Professional (ACSP), Jamf 200 or higher.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at-will" relations.