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Real Estate Call Center Manager

ReBoost

Real Estate Call Center Manager

Remote,
Paid
  • Responsibilities

    Are you an experienced Real Estate Inside Sales Agent (ISA) Manager who’s a whiz on the phone and has a background in hiring, training, and managing a team of Inside Sales Agents? If so, we want to speak with you today! ReBoost is a mission-driven company disrupting the real estate industry with a unique business model that combines strategic partnerships, cutting-edge marketing and lead generation, lead follow-up, and qualification. You won’t want to miss it, so this is a unique opportunity. We are quickly expanding and seeking a budding star to join our team for this key position to lead our team of US and international callers. This is a remote position and a full-time position. The role will involve some occasional travel (10%) to clients’ places of work. Responsibilities: • ISA Team Management: You’ll be managing a team of ‘work from home’ Real Estate ISAs and placing calls through Apps and dialer software we provide. This will require overseeing numerous tasks including managing team communications, scheduling, and ensuring everyone is performing at a high standard of quality • Interviewing and Hiring: You’ll need to be excellent at interviewing candidates, determining their suitability for the role and ‘greatness’ on the phone, and conducting ‘mock’ call scenarios to test and grow their capabilities • Training: You’ll help conduct training sessions with our ISAs to constantly improve their quality. This will require excellent context for real estate qualification calls, handling scripts, overcoming objections, and also crafting training material • Calling: You’ll need to place calls as well, both to ensure the scripts are always streamlined and to ensure we have coverage. These calls will be across all US time-zones • Quality Assurance: You’ll be responsible for maintaining a high standard of call quality and will spend time listening to calls, analyzing and scoring them, and providing constructive feedback around areas of improvement • Performance Reviews: You’ll also meet regularly with each ISA to conduct 1:1 feedback sessions, understand concerns, and communicate issues back to our internal teams • Strategy and Management: Since this is a key role for us, we’ll need you to contribute to regular meetings with our management team to share the latest happenings and insights Qualifications: Experience: • 4+ years experience as a Top ISA of your team (preferably as a trainer) • Deep real estate market knowledge and experience with calling real estate leads • Highly skilled, charismatic communicator with a proven history as a leader in phone sales • A likable manager’s touch, compassionate and patient, but results-oriented • You understand how to run a meeting, keep your team engaged, deliver feedback constructively, and keep a fun and productive culture • A problem solver that loves to analyze a situation and brainstorm solutions • Tech-savvy enough to use tools like Google Sheets, Slack, and modern project management software/apps • Ability to handle multiple priorities in a fast-paced environment • English fluency is required. Spanish proficiency is a plus, but not required • Equipment: You must have a Smartphone, a headset, or headphones with a built-in microphone, and a Fast Internet connection to make calls without static. You must have your own laptop/desktop computer with suitable RAM and hard drive space • Home Office: Must have a quiet home office environment to work without distractions Compensation: $60,000 - $75,000 yearly

    • ISA Team Management: You’ll be managing a team of ‘work from home’ Real Estate ISAs and placing calls through Apps and dialer software we provide. This will require overseeing numerous tasks including managing team communications, scheduling, and ensuring everyone is performing at a high standard of quality • Interviewing and Hiring: You’ll need to be excellent at interviewing candidates, determining their suitability for the role and ‘greatness’ on the phone, and conducting ‘mock’ call scenarios to test and grow their capabilities • Training: You’ll help conduct training sessions with our ISAs to constantly improve their quality. This will require excellent context for real estate qualification calls, handling scripts, overcoming objections, and also crafting training material • Calling: You’ll need to place calls as well, both to ensure the scripts are always streamlined and to ensure we have coverage. These calls will be across all US time-zones • Quality Assurance: You’ll be responsible for maintaining a high standard of call quality and will spend time listening to calls, analyzing and scoring them, and providing constructive feedback around areas of improvement • Performance Reviews: You’ll also meet regularly with each ISA to conduct 1:1 feedback sessions, understand concerns, and communicate issues back to our internal teams • Strategy and Management: Since this is a key role for us, we’ll need you to contribute to regular meetings with our management team to share the latest happenings and insights