Job Description
The Opportunity:
We are looking for a Salesforce Administrator to join our Sales & Marketing Operations team. This person will be responsible for managing our instance of Salesforce (approx. 100 users) including process design, implementations, and on-going administration of the system. In addition to managing our Salesforce org, this role will also be responsible for maintaining key integrations with other systems such as HubSpot and ChurnZero. As the Salesforce Administrator, you will work closely with Reading Plus leadership to understand business problems, gather requirements, and design & execute solutions in the system as well as working with users to ensure adoption.
You are exceptionally good at:
Administering and supporting a Salesforce org. Day-to-day duties will include user setup, designing processes using workflows & process builder, managing profiles & role hierarchy, implementing custom fields, creating validation rules, and designing page layouts & assignments.
Staying informed of Salesforce release changes. As our Salesforce expert, this person will be responsible for keeping up-to-date on upcoming Salesforce releases and how they will impact our org.
Ensuring data integrity within the system. We rely on Salesforce for accurate data to report and inform our sales & marketing efforts and you will be a key player in gathering data and reporting out.
Using your experience with Salesforce to solve business challenges, innovate, and ensure that users are using the platform to its full potential. Our internal partners come to us with a problem and we use their specifications to develop a solution.
Managing relationships with internal customers. The Sales & Marketing Operations team works with many different groups and it’s critical that we are in sync with their needs & goals.
Training & troubleshooting user issues. Reading Plus is a growing organization! We need someone who can help us train new team members on our processes in Salesforce and ensure that the team is getting the most possible value out of them.
Keeping it simple. The goal of Sales & Marketing Operations is to solve problems while aggressively managing complexity.
What you'll need to be successful in this role:
3-5 years of hands-on experience with Salesforce as an administrator.
Salesforce Administrator certification preferred.
Experience with the Salesforce Lightning interface.
Experience with managing multiple projects simultaneously and delivering against deadlines.
Desire to learn & grow in a collegial environment where everyone’s input is valued.
An analytical mind and high level of comfort working with data.
Ability to forge strong relationships with partners at all levels of the organization.
Ability to work at the direction of senior team members as well as independently in a remote environment.
What can Reading Plus offer you?
We're passionate about helping students become successful, lifelong readers. Reading Plus offers you a team-focused working environment while also being a widely distributed and remote-work company. We have an amazing employee culture of collaboration, innovation, transparency, and camaraderie. Reading Plus can offer you a growing career in EdTech and the opportunity to get involved with an adaptive and personalized literacy technology solution for children in grades 3 - 12.
Join our team and change lives. Really.