About the Role We’re looking for a business-minded, systems-oriented Real Estate Business Operations Specialist who loves bringing clarity and consistency to team operations. This role is all about helping agents succeed by making sure our tools, processes, and data are working together—so nothing falls through the cracks. You’ll partner closely with leadership and agents to monitor performance metrics, spot trends, and ensure our established systems are being used effectively. If you’re someone who enjoys organizing information, solving problems with data, and making things run smoother behind the scenes, you’ll thrive in this role. About Us Ranked #1 in Illinois and #8 in the nation, the Sarah Leonard Team has helped over 500 families buy and sell homes in the past year alone. Our fast-paced, high-performing team is known for delivering exceptional client service at every step. Backed by 17 expert agents and 10 full-time professionals, we bring deep knowledge, seamless systems, and a true team spirit to everything we do. Working Here • In-person position at our St. Charles office • Standard 8-hour shifts with a 30-minute unpaid meal break • Must be comfortable using a computer for most of the workday and engaging with agents directly Compensation • Base Salary: $50,000–$60,000 annually, based on experience • Benefits: Eligible for team benefits package (details provided during the interview process) Responsibilities: Data Analysis & Reporting: • Monitor agent activity in Lofty CRM and lead systems to identify trends, gaps, and usage patterns • Track key performance metrics (e.g., lead response times, conversion from lead to appointment to close) • Create and maintain dashboards and reporting tools that provide visibility into agent and team performance Systems Adoption & Process Support: • Drive consistent adoption of established workflows, SOPs, and CRM practices across the team • Identify areas where systems are underutilized or inconsistently applied—and support agents in closing those gaps • Act as the go-to resource for helping team members stay aligned to processes and use tools effectively Agent Accountability & Performance Support: • Conduct recurring check-ins with agents to review their activity and ensure process compliance • Use data to guide conversations and offer insight, support, and clarity to help agents stay on track • Collaborate with leadership to escalate ongoing performance concerns when needed Cross-Team Collaboration: • Partner with agents, administrative staff, and leadership to ensure full visibility into the team’s sales pipeline • Support special projects that require data consolidation, system monitoring, or team coordination Qualifications: Ideal Candidate Profile You are: • Experienced in operations, business analysis, or process enforcement (real estate background optional) • Analytical and detail-oriented—you spot inefficiencies quickly and love solving them • Comfortable working with data to tell stories and make decisions • A clear communicator who supports others while also reinforcing expectations • Organized, proactive, and able to stay calm and focused when things get busy • Motivated by creating smoother systems and helping a team operate at its best • Bonus if you have Real Estate experience Compensation: $50,000 - $60,000 yearly

• Data Analysis & Reporting: • Monitor agent activity in Lofty CRM and lead systems to identify trends, gaps, and usage patterns • Track key performance metrics (e.g., lead response times, conversion from lead to appointment to close) • Create and maintain dashboards and reporting tools that provide visibility into agent and team performanceSystems Adoption & Process Support: • Drive consistent adoption of established workflows, SOPs, and CRM practices across the team • Identify areas where systems are underutilized or inconsistently applied—and support agents in closing those gaps • Act as the go-to resource for helping team members stay aligned to processes and use tools effectivelyAgent Accountability & Performance Support: • Conduct recurring check-ins with agents to review their activity and ensure process compliance • Use data to guide conversations and offer insight, support, and clarity to help agents stay on track • Collaborate with leadership to escalate ongoing performance concerns when neededCross-Team Collaboration: • Partner with agents, administrative staff, and leadership to ensure full visibility into the team’s sales pipeline • Support special projects that require data consolidation, system monitoring, or team coordination