Job Description

The Real Estate Coordinator is skilled in the day-to-day functions of the office, performing a variety of office/clerical duties, as well as some Accounting and HR functions, while also providing excellent customer service.

** Customer Service**

• Answer incoming customer calls and route calls to the appropriate department.
• Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
• Coordinate and assist in closing new and previous owner sales.
• Coordinate WIIR Inspections with the sales or service department.
• Prepare closing documents and agreements.
• Contact real estate agents involved with the sale of a property to obtain new owner information and establish relationships with realtors.
• Coordinate drive by opportunities for inspectors.
• Respond to customer account and billing questions or concerns.
• Contact customers regarding invalid payments and funding sources.

** Accounting**

• Process customer payments received.
• Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
• Monitor past due accounts and contact customers for collections.
• Process account write-offs and termination of customer accounts as needed.

** Office Management**

• Complete monthly warehouse and office supply order.
• Order business cards.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent is required.
• Excellent customer service skills are a must.
• Candidate should have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
• Must have excellent organizational skills, be able to multitask and determine priorities.
• Must have excellent attention to detail; accuracy of work is highly important.
• Must have excellent communication skills, both oral and written.
• Must be able to work well both independently and as part of a team.

Additional Information

Along with a great place to work, Cook’s employees enjoy:

• Competitive Pay!
• Health, Dental, Vision, Life, Disability!
• 401(k) Retirement Plan with Company Match!
• Paid Time Off – Vacation/Sick Time + Holidays!
• Mentorship & Advancement opportunities!

* Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.