As the Director of Operations & Client Care at Sotheby's International Realty, you'll play a pivotal role in our real estate team, known for its dedication to personalized service and unmatched expertise. Collaborating closely with a top-producing REALTOR, you'll ensure seamless operations and exceptional client experiences. Your leadership will empower our team to achieve new heights while cultivating a supportive and dynamic work environment. We value innovation and commitment, offering flexible working hours and numerous opportunities for career advancement. Join us and contribute to a culture that celebrates success and fosters personal growth. Your expertise will not only enhance our operations but also leave a lasting impact on our clients and team. Responsibilities: Office & Business Operations • Manage all administrative duties, allowing the agent to focus on listing, showing, negotiating, and generating new business. • Maintain systems for sellers, buyers, CRM database, lead tracking, office organization, and file compliance. • Prepare weekly meeting agendas, production dashboards, and status reports. • Support recruiting, onboarding, and training of future administrative hires. • Maintain Erin’s calendar, manage email inbox, respond to property inquiries, and track financial documents. • Organize Dropbox files, reports, and communication logs; ensure documentation accuracy. • Provide office coverage when Erin is traveling or in appointments. Listing Management • Prepare CMAs (Cloud CMA), pull comps (BAREIS), and build property-specific marketing calendars. • Manage full listing checklist: MLS input, disclosures, CRM updates, ShowingTime, eKey, vendor coordination, and weekly updates. • Write listing descriptions and design brochures, flyers, and marketing materials. • Coordinate with the Transaction Coordinator; perform TC tasks when needed. • Attend inspections, photography appointments, contractor visits, tours, and showings. • Maintain inventory of signs, flyers, and branding materials. • Create and send client gifts, cards, and pre-listing/pre-closing communications. Buyer Support • Manage the full buyer pipeline and checklist from intake to closing. • Set up and monitor BAREIS client portals; notify buyers of matching homes. • Schedule showings and log all client interactions in Referral Maker. Marketing & Client Events • Manage Buffini Client Appreciation Program (CAP) and eCAP mailings. • Create pop-bys, cards, and touch pieces using Canva. • Support listing marketing, social media coordination, and property promotion. • Plan and assist with 3–4 annual client appreciation events (occasional evenings/weekends). Client Care • Prepare and send birthday cards, home anniversaries, referral thank-yous, and milestone gifts. • Address personal notes and maintain consistent client communication. • Ensure a warm, polished, concierge-level experience throughout every interaction. Qualifications: • Real Estate License required. • Experience in real estate operations, administration, or office management preferred. • Strong communication, organization, and problem-solving skills. • Proficiency in MLS, BAREIS, Cloud CMA, Canva, CRM platforms (Referral Maker preferred), Microsoft Office, Social Media, and basic web applications. • Ability to multitask, manage deadlines, and maintain confidentiality. • Positive, professional appearance and attitude. • Experience with the Buffini “Working by Referral” model is a plus. Ideal Candidate • Highly organized, detail-oriented, and calm under pressure. • Proactive, resourceful, and comfortable managing multiple priorities. • Warm, polished communicator who excels at client service. • Systems-builder with a passion for improving efficiency. • Someone who enjoys working alongside a high-performing agent and being part of a growing business. Compensation: $25 - $45 hourly

• Office & Business Operations • Manage all administrative duties, allowing the agent to focus on listing, showing, negotiating, and generating new business. • Maintain systems for sellers, buyers, CRM database, lead tracking, office organization, and file compliance. • Prepare weekly meeting agendas, production dashboards, and status reports. • Support recruiting, onboarding, and training of future administrative hires. • Maintain Erin’s calendar, manage email inbox, respond to property inquiries, and track financial documents. • Organize Dropbox files, reports, and communication logs; ensure documentation accuracy. • Provide office coverage when Erin is traveling or in appointments.Listing Management • Prepare CMAs (Cloud CMA), pull comps (BAREIS), and build property-specific marketing calendars. • Manage full listing checklist: MLS input, disclosures, CRM updates, ShowingTime, eKey, vendor coordination, and weekly updates. • Write listing descriptions and design brochures, flyers, and marketing materials. • Coordinate with the Transaction Coordinator; perform TC tasks when needed. • Attend inspections, photography appointments, contractor visits, tours, and showings. • Maintain inventory of signs, flyers, and branding materials. • Create and send client gifts, cards, and pre-listing/pre-closing communications.Buyer Support • Manage the full buyer pipeline and checklist from intake to closing. • Set up and monitor BAREIS client portals; notify buyers of matching homes. • Schedule showings and log all client interactions in Referral Maker.Marketing & Client Events • Manage Buffini Client Appreciation Program (CAP) and eCAP mailings. • Create pop-bys, cards, and touch pieces using Canva. • Support listing marketing, social media coordination, and property promotion. • Plan and assist with 3–4 annual client appreciation events (occasional evenings/weekends).Client Care • Prepare and send birthday cards, home anniversaries, referral thank-yous, and milestone gifts. • Address personal notes and maintain consistent client communication. • Ensure a warm, polished, concierge-level experience throughout every interaction.