Success Home Team is seeking a talented Operations & Client Service Manager. This role is a mixture of high-level customer service, transaction management, and luxury brand operations. This is a long-term leadership opportunity for someone who wants to lead operational excellence and grow with our organization. Compensation & Benefits • Target Earnings: $65,000 - $85,000+ • Base salary: $60,000 - $70,000 • Performance-based bonus opportunities • Matching Retirement Plan • Health Insurance • PTO Responsibilities: What You Will Do System Management & Transaction Oversight • Refine processes: Simplifying complex processes into repeatable systems. CRMs and database communication flows. • Contract to Close: Manage all contracts from signing through closing with a professional customer service level of detail and client satisfaction. • The Playbook: Work with the leadership team to improve the Operations Manual that outlines all systems, standards, and processes, ensuring the business operates flawlessly in any environment. Client Journey & Office Standards • Customer Service: Instill a high-touch customer service culture across the client life cycle, ensuring smooth transitions and proactive problem-solving. • Office Environment: Curate a welcoming, meticulously maintained office environment and manage vendor relationships to reflect our brand’s precision and warmth. Team Leadership & Growth • Leadership: Clear pathways for professional growth and leadership development. • Company Growth: As the business grows, assist in hiring, training, and mentoring future administrative staff. Qualifications: What You Bring • Experience: 5+ years of experience in high-growth operations, luxury hospitality management, or executive-level real estate administration. • The "Calmest Person in the Room": A high Adversity Quotient (AQ) with the ability to remain composed and solution-focused during complex and highly emotional real estate transactions. • Operational Mindset: Exceptional organizational skills. Understand how to simplify complex processes into repeatable systems. • High EQ: Communicate with clarity, professionalism, and genuine warmth. What Sets You Apart • You treat internal team members like VIP clients with proactive support. • You understand how luxury brands build die-hard loyalty through predictability and consistency. • You thrive on creating experiences where clients say, "This was seamless," and agents say, "I can’t imagine running this business without you." Compensation: $60,000 - $85,000+ yearly

• What You Will DoSystem Management & Transaction Oversight • Refine processes: Simplifying complex processes into repeatable systems. CRMs and database communication flows. • Contract to Close: Manage all contracts from signing through closing with a professional customer service level of detail and client satisfaction.   • The Playbook: Work with the leadership team to improve the Operations Manual that outlines all systems, standards, and processes, ensuring the business operates flawlessly in any environment.Client Journey & Office Standards • Customer Service: Instill a high-touch customer service culture across the client life cycle, ensuring smooth transitions and proactive problem-solving. • Office Environment: Curate a welcoming, meticulously maintained office environment and manage vendor relationships to reflect our brand’s precision and warmth.Team Leadership & Growth • Leadership: Clear pathways for professional growth and leadership development. • Company Growth:  As the business grows, assist in hiring, training, and mentoring future administrative staff.