The Keller Williams Hammond Homes Team is looking for its next Real Estate Operations Manager. This individual is set up to be the backbone of our team, ensuring our systems are streamlined and every client has a top-notch experience. If you have experience in a fast-paced, high-stakes environment, an ability to anticipate problems before they happen, and have an eye for detail, you might be a great fit for this position. At Hammond Homes, we’re innovators who take pride in delivering extraordinary client experiences through precision, dedication, and teamwork. As the Operations Manager, you’ll be at the heart of this mission, making a tangible impact every day. Compensation: • $70,000 - $80,000 depending on experience • Bonus potential • Paid time off • Growth opportunities Responsibilities: • Lead the hiring, onboarding, and training processes for new staff and agents • Develop and maintain systems to ensure data integrity, and hold agents accountable for data-related activities • Design and implement systems and workflows to support both new and ongoing business initiatives, including customer service, internal communication, marketing, tracking, office management, and client care • Support the facilitation of team meetings and take responsibility for tracking team performance against business targets • Monitor and support staff and agents in achieving their annual goals and objectives • Define, track, and report key performance metrics • Create and regularly update the team operations manual to document all organizational systems and standards • Develop, follow, and maintain systems to prevent errors, improve efficiency, and ensure nothing falls through the cracks • Create and regularly update the team operations manual to document all organizational systems and standards • Anticipate potential issues and implement proactive solutions to prevent disruptions • Collaborate with the team to create and distribute marketing materials for listings and client outreach • Continuously analyze and refine workflows to create efficiencies and enhance the overall client and team experience Qualifications: • Bachelor’s degree preferred • Real estate license required • 1–3 years of service and management experience preferred • 3–5 years of administrative experience preferred, preferably in real estate Compensation: $70,000 - $80,000

• Lead the hiring, onboarding, and training processes for new staff and agents • Develop and maintain systems to ensure data integrity, and hold agents accountable for data-related activities • Design and implement systems and workflows to support both new and ongoing business initiatives, including customer service, internal communication, marketing, tracking, office management, and client care • Support the facilitation of team meetings and take responsibility for tracking team performance against business targets • Monitor and support staff and agents in achieving their annual goals and objectives • Define, track, and report key performance metrics • Create and regularly update the team operations manual to document all organizational systems and standards • Develop, follow, and maintain systems to prevent errors, improve efficiency, and ensure nothing falls through the cracks • Create and regularly update the team operations manual to document all organizational systems and standards • Anticipate potential issues and implement proactive solutions to prevent disruptions • Collaborate with the team to create and distribute marketing materials for listings and client outreach • Continuously analyze and refine workflows to create efficiencies and enhance the overall client and team experience • Ensure all processes align with company policies and regulatory requirements