The Operations Manager plays a critical leadership role in ensuring that KeyOpp’s day-to-day operations run efficiently and consistently across all departments — including Tenancy & Lease Enforcement, Leasing & Marketing, Maintenance Coordination, and Transaction Support for both Property Management and Real Estate Sales. This individual will act as the right hand to the Director of Operations, serving as a team coach, escalation lead, and process optimizer. The ideal candidate will possess a strong understanding of U.S. property management workflows, exceptional people management skills, and the ability to execute projects that uphold KeyOpp’s service standards and six core values. Responsibilities: Operational Leadership • Oversee and support daily operational activities across the Tenancy, Leasing, Maintenance, and Transaction Support teams. • Partner with the Director of Operations to implement, document, and refine SOPs and departmental workflows. • Ensure accountability and follow-through on task management platforms (e.g., Monday, Buildium/Rentvine, Slack). • Provide daily guidance, coaching, and escalation support to team members in the Philippines and the U.S. Client Experience & Relationship Management • Act as an escalation point for Resident, Vendor, and Owner issues requiring management-level judgment or communication. • Review and approve communications or resolutions before client delivery when sensitive or complex. • Collaborate with Leasing, Tenancy, and Maintenance teams to deliver a seamless customer experience. • Champion KeyOpp’s service promise and ensure interactions reflect empathy, transparency, and professionalism. Process Optimization & Reporting • Audit and monitor adherence to company SOPs, checklists, and compliance standards. • Identify process inefficiencies and collaborate with the Director of Operations to streamline workflows and reduce errors. • Track KPIs and prepare weekly operational performance reports for leadership review. • Implement data validation protocols to maintain accurate reporting across departments. Training, Coaching & Culture • Mentor junior team members, providing constructive feedback, 1:1 coaching, and skill-building sessions. • Reinforce KeyOpp’s core values and EOS principles to build alignment and team accountability. • Coordinate onboarding and ongoing training programs in partnership with department leads. Cross-Functional Collaboration • Support Real Estate operations, including transaction coordination, buyer/seller support tasks, and post-closing handoffs. • Liaise between the U.S.-based leadership team and remote operations staff to ensure communication alignment. • Participate in EOS L10 meetings and assist in maintaining departmental scorecards and issue tracking. Qualifications: Required • Minimum 5 years of Property Management and/or Real Estate Operations experience (U.S. or international equivalent). • Proven leadership experience managing multi-functional or remote teams. • Deep understanding of tenancy management, leasing coordination, maintenance workflows, and transaction support. • Excellent verbal and written English communication skills. • Strong organizational and project management abilities with exceptional attention to detail. • Tech-savvy, with proficiency in tools such as Rentvine, Aptly, Zoom, Monday.com, Slack, Google Workspace, and Microsoft Office. • Ability to work during Pacific Standard Time business hours. Preferred • Bachelor’s degree in Business Administration, Real Estate Management, or a related field. • Familiarity with California rental laws, Fair Housing, and U.S. property management compliance practices. • Previous experience in a U.S.-based property management or real estate support environment. • Experience implementing or managing SOP documentation, KPIs, and performance dashboards. Compensation: $10,000 - $15,000 yearly

• Operational Leadership • Oversee and support daily operational activities across the Tenancy, Leasing, Maintenance, and Transaction Support teams. • Partner with the Director of Operations to implement, document, and refine SOPs and departmental workflows. • Ensure accountability and follow-through on task management platforms (e.g., Monday, Buildium/Rentvine, Slack). • Provide daily guidance, coaching, and escalation support to team members in the Philippines and the U.S.Client Experience & Relationship Management • Act as an escalation point for Resident, Vendor, and Owner issues requiring management-level judgment or communication. • Review and approve communications or resolutions before client delivery when sensitive or complex. • Collaborate with Leasing, Tenancy, and Maintenance teams to deliver a seamless customer experience. • Champion KeyOpp’s service promise and ensure interactions reflect empathy, transparency, and professionalism.Process Optimization & Reporting • Audit and monitor adherence to company SOPs, checklists, and compliance standards. • Identify process inefficiencies and collaborate with the Director of Operations to streamline workflows and reduce errors. • Track KPIs and prepare weekly operational performance reports for leadership review. • Implement data validation protocols to maintain accurate reporting across departments.Training, Coaching & Culture • Mentor junior team members, providing constructive feedback, 1:1 coaching, and skill-building sessions. • Reinforce KeyOpp’s core values and EOS principles to build alignment and team accountability. • Coordinate onboarding and ongoing training programs in partnership with department leads.Cross-Functional Collaboration • Support Real Estate operations, including transaction coordination, buyer/seller support tasks, and post-closing handoffs. • Liaise between the U.S.-based leadership team and remote operations staff to ensure communication alignment. • Participate in EOS L10 meetings and assist in maintaining departmental scorecards and issue tracking.