We’re searching for an Operations Manager who’s equal parts strategist and doer. Someone who thrives on creating systems, managing projects, and keeping the business running like a well-oiled machine. This is a full-time, salaried W2 position with flexible hours and hybrid work (primarily remote, occasional in-person for events and meetings). You’ll be the person who ensures no detail falls through the cracks—owning everything from marketing coordination to system development to client event execution. Position Details • Location: St. Louis, MO (Hybrid – Remote with local involvement) • Schedule: Full-time, flexible schedule (approx. 40 hours/week) • Compensation: $50,000–$65,500 annually + performance bonuses • Employment Type: W2 Employee • Growth Potential: Possible advancement to Director of Operations within 2–3 years Responsibilities: • Operational Systems Management: Develop, document, and maintain workflows, checklists, and systems using Asana, CTE, and Google Drive to ensure smooth operations. • Marketing & Brand Coordination: Manage content calendars, Flodesk emails, Canva materials, and social media campaigns that align with Top Key’s brand and client care standards. • Client Experience Oversight: Ensure a seamless client journey from listing through closing, including communication systems, gratitude touchpoints, and post-closing follow-up. • Event Planning & Execution: Coordinate quarterly and annual client events, including vendor management, logistics, promotion, and follow-up. • Data & Reporting: Track KPIs, transaction metrics, and marketing performance; maintain reporting dashboards and business trackers. • Leadership & Project Support: Translate Kat’s strategic ideas into executable plans, holding projects and priorities accountable through structured updates and reports. • Innovation & Growth Support: Contribute to business development projects (Hello Culture and coaching ventures), providing backend organization, marketing assistance, and operational structure. Qualifications: • 3+ years of experience in business operations, real estate coordination, or marketing management. • Proven organizational and project management skills; strong attention to detail. • Proficiency with Canva, Asana, Flodesk, CRM systems, and Google Workspace. • Excellent written and verbal communication skills. • Strong emotional intelligence and the ability to build trust and rapport quickly. • Creative problem-solver who can anticipate needs and work autonomously. • Calm and professional under pressure; thrives in a dynamic environment. • Passion for people, systems, and continuous improvement. Compensation: $50,000 – $65,500

• Operational Systems Management: Develop, document, and maintain workflows, checklists, and systems using Asana, CTE, and Google Drive to ensure smooth operations. • Marketing & Brand Coordination: Manage content calendars, Flodesk emails, Canva materials, and social media campaigns that align with Top Key’s brand and client care standards. • Client Experience Oversight: Ensure a seamless client journey from listing through closing, including communication systems, gratitude touchpoints, and post-closing follow-up. • Event Planning & Execution: Coordinate quarterly and annual client events, including vendor management, logistics, promotion, and follow-up. • Data & Reporting: Track KPIs, transaction metrics, and marketing performance; maintain reporting dashboards and business trackers. • Leadership & Project Support: Translate Kat’s strategic ideas into executable plans, holding projects and priorities accountable through structured updates and reports. • Innovation & Growth Support: Contribute to business development projects (Hello Culture and coaching ventures), providing backend organization, marketing assistance, and operational structure.