Flat Fee Landlord is looking for a positive, driven, in-office team member to support our residents and landlord clients with excellent communication, strong follow-through, and a solutions-focused mindset. You will be the primary point of contact for resident and client communication, lease renewals, rent delinquency follow-up, and daily coordination to ensure our properties run smoothly. If you enjoy helping people, staying organized, communicating clearly, and being part of an energizing in-office culture, you’ll thrive here. We are looking for the right attitude, ownership, and willingness to learn because that matters more than years of experience. READ - AFTER YOU APPLY: AFTER YOU APPLY, YOU WILL RECEIVE AN EMAIL WITH A LINK TO COMPLETE A QUICK VIDEO QUESTIONNAIRE. ONLY CANDIDATES WHO COMPLETE THE QUESTIONNAIRE WILL BE CONSIDERED FOR THIS POSITION. LOOK FOR AN EMAIL FROM US. THANK YOU! Responsibilities: Resident & Client Communication • Respond to resident and owner inquiries via phone, email, and LeadSimple within defined timeframes • Maintain clear, friendly, and professional communication across all channels • Document interactions and create tasks in LeadSimple to ensure nothing slips through the cracks • Provide timely updates to owners regarding tenant issues, property concerns, and delinquency status Lease Renewals • Begin renewal process 120 days prior to lease expiration • Run rental comps using Rentometer • Present renewal recommendations to owners before contacting tenants • Prepare and coordinate lease renewal documents, fees, and signatures • Drive toward company renewal targets (minimum 67% with goal of 80%+) Delinquency & Rent Collection • Monitor rent payments daily during the start-of-month cycle • Enforce grace periods and late fee rules • Proactively contact residents with outstanding balances via phone, text, and email • Escalate unresolved delinquencies and coordinate eviction processes when needed • Keep owners informed through clear, timely communication Office & Team Support • Be present and engaged in our in-office culture (wins, shoutouts, team meals, book club, etc.) • Support the Portfolio Director with communication and follow-up tasks • Identify issues early and take initiative instead of waiting for direction • Follow established SOPs while contributing ideas to improve our processes Qualifications: Must-Have Qualifications • Strong communication skills (clear, friendly, confident) • Excellent attitude and willingness to learn • Ability to stay organized, follow processes, and manage multiple tasks • Comfort working in a fast-paced environment with high expectations • Reliable, consistent, and able to work in person at our Downtown Houston office • Basic computer skills and ability to learn systems quickly (AppFolio & LeadSimple training provided) Preferred but Not Required • Experience in customer service, hospitality, leasing, or property management • Familiarity with CRM/workflow tools • Experience handling customer escalations or time-sensitive situations Compensation: $18 - $23.50 hourly

• Resident & Client Communication • Respond to resident and owner inquiries via phone, email, and LeadSimple within defined timeframes • Maintain clear, friendly, and professional communication across all channels • Document interactions and create tasks in LeadSimple to ensure nothing slips through the cracks • Provide timely updates to owners regarding tenant issues, property concerns, and delinquency statusLease Renewals • Begin renewal process 120 days prior to lease expiration • Run rental comps using Rentometer • Present renewal recommendations to owners before contacting tenants • Prepare and coordinate lease renewal documents, fees, and signatures • Drive toward company renewal targets (minimum 67% with goal of 80%+)Delinquency & Rent Collection • Monitor rent payments daily during the start-of-month cycle • Enforce grace periods and late fee rules • Proactively contact residents with outstanding balances via phone, text, and email • Escalate unresolved delinquencies and coordinate eviction processes when needed • Keep owners informed through clear, timely communicationOffice & Team Support • Be present and engaged in our in-office culture (wins, shoutouts, team meals, book club, etc.) • Support the Portfolio Director with communication and follow-up tasks • Identify issues early and take initiative instead of waiting for direction • Follow established SOPs while contributing ideas to improve our processes