About Us: Real Property Management Colorado (RPM) is a privately owned residential leasing and property management company based in Denver, Colorado since 2007. The company currently has offices in the Denver, Colorado Springs and Ft. Collins/Loveland Metro Areas. RPM primarily focuses on the leasing, management and maintenance of a large portfolio of single-family homes, townhomes, condos and small apartment buildings. Daily activities for the company include inbound and outbound sales, marketing and showing vacant rental properties, screening potential tenants, drafting lease agreements, processing rents, and coordination of maintenance repairs and services. Individual property owners, investors, banks, REIT’s, governmental agencies and real estate professionals are typical clients of the company. RPM currently services its customer base with approximately 35 high performing and talented employees in the Accounting, Leasing, Maintenance and Sales Departments. Volunteering our time, donating our resources and supporting our community is a very important part of the RPM culture.

Company Vision Statement: To be the very best residential property management provider for property owners and tenants, while creating a workplace environment that our employees enjoy coming to, and serving the communities in which we work.

Job Summary:

The Service Advisor is primarily responsible for facilitating and coordinating the required maintenance work to be completed on properties managed by Company. Daily responsibilities include communicating maintenance requests along with work status and completion to property owners, tenants, co-workers and vendors. Review work order requests and approve or deny the requested work. Assign work orders to the appropriate maintenance vendor and follow through to ensure work was completed. Coordinate routine maintenance options with property owners such as sprinkler system activations and winterization. The Service Advisor also coordinates eviction maintenance and is required to be on-site at properties during evictions.

Principle Duties and Responsibilities

Customer Service

Ensure prompt and effective communication to Landlords, Tenants, Co-Workers, and Vendors.

Resolve customer concerns/complaints.

Work with the landlords to establish ongoing preventive maintenance programs.

Maintain appropriate documentation of communication with customers.

Vendor & Project Management

Accurate record keeping of key property information ( i.e. water shut offs, sewer clean outs, gas meters, water meters, keys, etc.)

Daily review and assignment of outstanding service requests.

Assisting with after-hour maintenance services.

Turn vacant properties in a short time period accounting for all labor and material costs.

Inspect and approve the work of outside contractors.

Light travel to and from job sites to ensure timeliness and quality of work.

Perform other special assignments as determined by Director of Maintenance.

Key Attributes

Effective verbal and written communication skills

Proactive communicator who responds with urgency

Exemplifies problem solving skills and innovative thinking

Flexibility and exceptional multi-tasking abilities

Supports the needs of co-workers and other departments

Resolves interpersonal and procedural issues

Minimum Requirements

Bachelor’s degree from a four year college or university; or one to two years of related experience and or training; or equivalent combination of education and experience.

Ability to read, analyze, and interpret data from in-house systems and spreadsheets.

Ability to write reports and general business correspondence.

Ability to effectively present information and respond to questions from management and customers.

Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.

Ability to define problems/weaknesses, collect data, establish facts, and draw conclusions.

Valid driver’s license and reliable vehicle.

Certificates, Licenses, Registrations

None

Physical and Mental Demands

Ability to lift up to fifty pounds

Ability to sit for extended periods of time

Basic math capabilities

Ability to learn internet based software/apps

Experience with Microsoft Office Suite – Word, Outlook, and Excel

Working Conditions

Moderate noise within company office and offsite jobsites (examples: business office with computers, printers, and light traffic)

Disclaimer:

This job description is not meant to be an all-inclusive statement of every duty and responsibility that will ever be required of an employee in this job. Final job offer contingent upon successful completion of personal background checks and drug testing. RPM Colorado is an equal opportunity Employer.