About Us: Real Property Management Colorado (RPM)is a privately owned residential leasing and property management company based in Denver, Colorado since 2007. The company currently has offices in the Denver, Colorado Springs and Ft. Collins/Loveland Metro Areas. RPM primarily focuses on the leasing, management and maintenance of a large portfolio of single-family homes, townhomes, condos and small apartment buildings. Daily activities for the company include inbound and outbound sales, marketing and showing vacant rental properties, screening potential tenants, drafting lease agreements, processing rents, and coordination of maintenance repairs and services. Individual property owners, investors, banks, REIT’s, governmental agencies and real estate professionals are typical clients of the company. RPM currently services its customer base with approximately 35 high performing and talented employees in the Accounting, Leasing, Maintenance and Sales Departments. Volunteering our time, donating our resources and supporting our community is a very important part of the RPM culture.

Job Summary:

The Front Desk Associate is for many the first point of contact with the Company. The Front Desk Associate is focused on handling incoming calls and foot traffic with the highest quality of customer service. The Associate provides clerical and administrative support to the other departments within the Company.

Principle Duties and Responsibilities

Customer Service/Receptionist

Answer all incoming calls, handling caller’s inquiries or re-directing calls as appropriate

Greet, assist and/or direct all visitors to the Company

Clerical and Administrative Support

Set up and process paperwork for new properties

Print new owner packets

Accurate advertising of properties

Manage and maintain the application process

Receipt and ensure proper handling of security deposits brought into office

Receipt and ensure proper handling of rent payments

Process move-in sheets by printing, filing and uploading into Company’s software

Coordinate visits to the property between the owner, third parties and tenants

General Office Support

Kitchen duties

Open and deliver mail

Receive and relay faxes and voicemails

Assist with mailings

Key Attributes

Effective verbal, listening and written communication skills

Able to interact with visitors in a friendly and respectful manner

Flexibility and exceptional multi-tasking abilities

Supports the needs of co-workers and other departments

Attention to detail and accuracy in recording information

Minimum Requirements

Verbal and written proficiency in the English language

High school diploma, GED or equivalent

Ability to effectively communicate with callers, visitors and other team members

Ability to analyze information as provided by applicants for accuracy

Ability to enter data with a high degree of accuracy

Ability to answer multiple calls at one time

Certificates, Licenses, Registrations

None

Physical and Mental Demands

Ability to lift up to twenty pounds

Ability to sit for extended periods of time

Ability to learn internet based software/apps

Experience with Microsoft Office Suite – Word, Outlook, and Excel

Basic math skills

Ability to manage a number of requests and situations simultaneously

Working Conditions

Moderate noise within company office (examples: business office with computers, printers, and light traffic)

Disclaimer:

This job description is not meant to be an all-inclusive statement of every duty and responsibility that will ever be required of an employee in this job. Final job offer contingent upon successful completion of personal background checks and drug testing.