Maintenance Technician
A Maintenance Support Technician is responsible for supporting all of the business’s maintenance activities. Strong candidates will bring a full range of knowledge, including but not limited to; general handyman skills, electrical, plumbing, carpentry, dry walling, landscaping, and HVAC. The Maintenance personnel will perform tasks assigned by the maintenance coordinator and authorized by the company. This position will be responsible for the timely and professional completion of tasks to the standards of Real Property Management Eclipse
ESSENTIAL RESPONSIBILITIES
Application and knowledge of general maintenance work and repairs such as: drywall, paint, appliance installation, basic HVAC knowledge, carpentry, basic electrical, basic plumbing, etc,.
Perform and provide exceptional quality work and services
Perform work in a timely manner
Aids in the scheduling work order, communicate, perform, inspections
Maintain accurate maintenance records including special maintenance addendums, sprinkler lists, yard care lists, warranty lists, asset lists, etc.
Maintain the established customer service standards for both owners and tenants
Train and develop maintenance team members if applicable
Ensure that business development targets are met
Helps ensure the maintenance revenue targets are met
Ensures approval for work before performing the work order
Protect and promote the company culture and morale
Promptly respond, pursue and resolve customer and vendor issues.
Manage the operation of company maintenance vehicle and maintenance tools
Assist answering service with after-hours emergency maintenance issues
Properly document work order notes, activities, mileage and time
Reports to Operations Manager
Participates in Daily, or Weekly Meetings
KEY ATTRIBUTES
Must have excellent technical skills
Highly organized
Excellent presentation and negotiation skills
Written and verbal communication skills
Detail conscious
Sense of urgency
Excellent telephone manner and technique
Highly detail oriented and organized in work
Strong analytical thinking and troubleshooting skills
Excellent communication and interpersonal skills with a customer service focus
Ability to act and operate independently with minimal daily direction from manager to accomplish objectives
Proficiency with email and Microsoft Office applications
Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results
The Maintenance Personnel are organized with strong time management skills and an understanding of prioritization. Naturally driven to provide excellent customer service and to instill trust, the Maintenance personnel are a natural communicator with good attention to detail, a sense of urgency, and a professional demeanor.
REQUIREMENTS
Minimum of two (2) years’ experience in residential maintenance or suitable experience in housing repairs
Own tools necessary for basic maintenance functions
Ability to prepare, write and communicate effectively with clients, vendors, and staff
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to schedule and estimate workers hours and requirements to complete tasks
General maintenance and repair knowledge
Local area knowledge
After hours calls and site visits as necessary
Intermediate skills in Microsoft Office
Knowledge of the Internet and email
Basic telephone switchboard knowledge
Drivers License and Current Insurance
Metrics:
Customer Service Surveys
Performance Evaluations given after the first 90 days, and annually thereafter
Report from Direct Supervisor
Salary:
$30/hr
Medical
401 (k)
PTO
Paid Vacation
Notice
Property Management Business Solutions LLC is the franchisor of the Real Property Management ® franchised system. Each Real Property Management® franchised location is independently-owned and operated. Employment opportunities throughout the franchised network are listed as a service, so they can be conveniently found by interested parties at one central location for brand management purposes only. The employer for each position listed is the independent franchise owner who posted the position on this website.
*Acknowledgement
I acknowledge that each independent Real Property Management® franchise office hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Property Management Business Solutions LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Property Management Business Solutions LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.