The Leasing Agent is responsible for direct interaction with prospective and current customer tenants. This position is often the face of Real Property Management Richmond Metro. The role touches the leasing process from introduction through occupancy, and is responsible for maintaining trust and communication from on boarding of the resident through the duration of their tenancy.

ESSENTIAL RESPONSIBILITIES

Handling inquiries from prospective tenants

Recording and maintaining prospective tenant information in the agency database

Partnering with the Property Manager to prepare advertisements for available rental properties

Maintaining an accurate, up-to-date record of available rental properties

Demonstrating available rental properties to prospective tenants

Preparing incoming property condition reports

Responsible to submit weekly feedback from prospective renters for vacant properties

Entering lease agreements/creating leases

Attending and participating in office meetings

Attending and participating in training sessions as directed by the Manager

Adhering to all procedures required in this role

Providing feedback for and participating in continuous improvement of procedures and processes

Other duties as assigned

KEY ATTRIBUTES

Highly detail oriented and organized in work

Must have strong analytical thinking and troubleshooting skills

Excellent communication and interpersonal skills with a customer service focus

Ability to act and operate independently with minimal daily direction from manager to accomplish objectives

Proficiency with email and Microsoft Office applications

Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results

The Leasing Agent is highly organized with strong time management skills and an understanding of prioritization. Naturally driven to provide excellent customer service and to instill trust, the Leasing Agent is a natural communicator with good negotiation skills, the ability to work independently, and a professional demeanor.

REQUIREMENTS

Licensed Real Estate Agent

Some experience in sales/marketing or a service-related industry

Computer proficiency—Microsoft Office

Local area knowledge

Managing referrals across departments

Competency in, or the ability to become competent in, the following:

Landlord/Tenant Act

Anti-Discrimination Act

Building Maintenance

PERFORMANCE EXPECTATIONS

Minimum vacancy factor objectives met

Monthly leasing targets met

Established customer service standards maintained

Vacancies are minimized and maintained within acceptable time lines