We are currently seeking a highly motivated and driven Maintenance Technician for Real Property Management Solutions. The Maintenance Technician is responsible for supporting all of the business's maintenance activities. This position requires a full range of knowledge (including but not limited to) general handyman skills, electrical, plumbing, carpentry, dry walling, painting, landscaping, and HVAC. The Maintenance Technician will perform tasks assigned by the Client and Resident Relations Director at the properties managed, and as authorized by, the company. This position will be responsible for the timely and professional completion of tasks to the standards of the Real Property Management Solutions organization.
Responsibilities
Application and knowledge of general maintenance work and repairs
Perform and provide exceptional quality work and services
Perform work in a timely manner
Schedule, communicate, and perform property review inspections
Manage all incoming work orders
Maintain the established customer service standards for both owners and tenants
Ensure that all budgets for the department are met
Protect and promote the company culture and morale
Promptly respond, pursue, and resolve customer and vendor issues
Provide accurate records or work performed including, but not limited to billable hours and materials for proper invoicing
Tenant communication
When applicable, provide estimated cost and completion date
Provide supervisor with weekly updates on the status of all open work orders
Key Attributes
Must have excellent technical skills
Highly organized
Written and verbal communication skills
Detail conscious
Sense of urgency
Excellent telephone manner and technique
Highly detail oriented and organized in work
Strong analytical thinking and troubleshooting skills
Excellent communication and interpersonal skills with a customer service focus
Ability to act and operate independently with minimal daily direction from manager to accomplish objectives including working on location at managed properties
Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results
The Maintenance Technician is organized with strong time management skills and an understanding of prioritization. Naturally driven to provide excellent customer service and to instill trust, the maintenance personnel are a natural communicator with good attention to detail, a sense of urgency, and a professional demeanor.
Requirements
Consistent and regular attendance to ensure support for the company and all managed properties
Ability to lift at least 25 pounds on a regular basis
Minimum of two (2) years' experience in maintenance management or suitable experience in residential home repairs
Own tools necessary for basic maintenance functions
Provide cell phone, maintenance vehicle for successful completion of duties
Maintain vehicle insurance with adequate coverage
Maintain a valid driver license and ability to be mobile between work sites
Ability to prepare, write, and communicate effectively with clients, vendors, and staff
Ability to apply concepts such as fractions percentages ratios, and proportions to practical situations
Ability to schedule and estimate works hours and requirements to complete tasks for outside vendors
General maintenance and repair knowledge
Local area knowledge
Knowledge of internet and email