Job Description

JOB TITLE : CLIENT SOLUTIONS SPECIALIST II LOCATIONS : LEWISVILLE, TX 75067  

ESSENTIAL FUNCTIONS

• Maintain quality service to all clients by answering product and service questions, cross-selling related products and services, and being courteous and responsive to all clients' needs
• Maintain client records by verifying and updating account information
• Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting the solution and following up with the client
• Maintain bank operations by following established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations
• Contribute to team effort by answering client phone calls in a timely manner
• Take ownership in problem resolution
• Complete all duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS

• Basic math, clerical, and typing skills
• Full knowledge in the use of a personal computer
• Ability to handle multiple tasks while maintaining a high level of service
• Ability to understand and retain product and service knowledge
• Effective verbal and written communication skills; capable of tailoring communication to each unique situation
• Active listener that can ask necessary questions in order to clarify any ambiguity
• Demonstrates proficient product knowledge and schedule adherence

TRAINING AND EXPERIENCE

• High school diploma or equivalent required
• Two years or more experience in a client service or call center environment required
• Mortgage servicing experience preferred

TOP THREE CRITICAL SKILLSETS OR TECHNOLOGIES NEEDED:

• Skill #1: • Ability to understand and retain product and service knowledge
• Skill #2: • Active listener that can ask necessary questions in order to clarify any ambiguity
• Skill #3: • Ability to handle multiple tasks while maintaining a high level of service

THANKS & REGARDS,

Jay Vukkusila - Senior Technical Recruiter

Office : +16096864593

Email: jayv@realsoftinc.com

For more opportunities check out: http://www.realsoftinc.com/careers.html

Real Soft Inc / Diversity Direct

68 Culver Rd., Suite 100

Monmouth Junction, NJ 08852.

Company Description

Incorporated in 1991, Real Soft Inc. (RSI) is a privately held talent agency meeting the talent needs of Fortune 500 firms across the US. We are headquartered in NJ and use recruiters both in NJ and offshore in our facility in Bangalore, India to contact candidates. Any questions or help? Reach us at info@realsoftinc.com. Looking forward to working with you!