CUSTOMER SERVICE REPRESENTATIVE JOB RESPONSIBILITIES:

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Any other duties assigned.

REQUIREMENTS:

·         Must be 18 years of age

·         Minimum of 3 CXC subjects including English Language

·         Must possess a valid Jamaican ID (passport, National ID, Drivers License)    

·         MINIMUM 6 MONTHS EXPERIENCE

·         Exercise sound judgement in following established process and procedures

·         Ability to communicate clearly and fluently using proper words, expressions and grammar

·         Ability to work in a fast-paced environment and be able to multi-task and be adaptable    

BENEFITS OF WORKING WITH OUR TEAM:

·         New competitive starting salary

·         Lunch money

·         Paid Training

·         Company paid Life and Health Insurance

·         Organic growth potential for career advancement

·         Fun work environment