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Inbound Mail Processor

Real Time Resolutions Inc

Inbound Mail Processor

Dallas, TX
Full Time
Paid
  • Responsibilities

    POSITION: Inbound Mail Processor

    LOCATION: Dallas, TX

    CLASSIFICATION: Non-Exempt

    REPORTS TO:  Manager

    COMPENSATION: Competitive Hourly Rate

    BENEFITS: Medical, dental, and disability benefits paid 100% for Full Time Employees

    HOURS: Full-time

    TRAVEL: None

    ESSENTIAL FUNCTIONS

    • Assists with special projects as needed
    • Picks up the inbound mail from the U.S. Post Office daily and securely delivers the mail back to the RTR office located in Dallas TX for processing 
    • Reviews and identifies various types of inbound correspondence for content and correctly delivers the mail to the correct department, management, legal, executive personnel, etc..
    • Identifies the correct account number(s) and enters the correct notes, warning flags and other identifiers within the servicing systems
    • Adheres to the department strict timeframes for processing all inbound mail.
    • Scans correspondence into the electronic file system
    • Verifies the scan is high quality throughout the process
    • Assist with Outbound Mail functions as needed

    QUALIFICATIONS AND SKILLS

    • High School Diploma required; Bachelor’s Degree preferred

    • 4+ Years of Mailroom and/or Mortgage experience required

    • Must Be able to pass a criminal background check, drug screen and credit check to client required standards

    • Must have a valid Texas Driver’s License and a good driving record. 

    • Possess strong verbal and written communication skills to effectively communicate with team and management

    • Strong Strategic thinking skills to help improve team and personal areas of responsibility

    • Possess strong analytical skills for decision-making

    • Possess leadership skills to assist management with team training and other functions

    • Highly proficient in Microsoft Office Suite; including Excel, Word and Outlook

    • Ability to lift up to 60 pounds and stand or bend for an extended period of time

    • Highly detailed oriented and possess the ability to prioritize work and work within deadlines

    • Should enjoy speaking with people and performing computer research

    • Likes working in a fast paced environment

    • Ability and willingness to gain knowledge on the collections industry

    • Ability to meet regular attendance requirements and schedules established for the department

    • Ability to work as a team member; effectively sharing ideas, skills and knowledge

    WORK ENVIRONMENT

    This job operates in a professional office and mailroom environment.  This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone. This role routinely uses standard mailroom equipment including scanners, letter folder/inserter and postage machine.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

    While performing duties of this job, the employee is regularly required to talk on the phone.  They may be required to sit and review information on a computer screen for long periods of time as well as perform repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard. They must be able to lift packages up to 60 pounds and stand or bend for an extended period of time.