Real Time Resolutions is looking for a detail oriented individual that utilizes extensive knowledge of researching and resolving disputes and or complaints.

SUMMARY

As an Account Research Specialist, you will be responsible for investigating disputes and /or complaints sent directly to RTR or received through regulatory portals (i.e Better Business Bureau, Credit Reporting Bureau(s), CFPB, ETC)

We offer Medical, Dental, disability PAID 100% WITH PTO!

RESPONSIBILITIES

• REVIEW INCOMING CUSTOMER COMPLAINTS/DISPUTES AND CLASSIFY ACCORDING TO CLIENT AND COMPANY STANDARDS.
• COMPILE COMPLAINT/DISPUTE LOGS ACCORDING TO CLIENT SPECIFICATIONS.
• IDENTIFY COMPLAINT/DISPUTE TRENDS THROUGH PROACTIVE ROOT CAUSE ANALYSIS AND PROVIDE SUGGESTIONS FOR IMPROVEMENT.
• REVIEW AND RECORD DATA FROM VARIOUS ONLINE DATABASES, CLIENT CONTACTS, AND INTERNAL DEPARTMENTS IN ORDER TO VERIFY ACCOUNT INFORMATION.
• RESPONSIBLE FOR DRAFTING AND SENDING LETTERS, AS WELL AS FOLLOW-UP COMMUNICATIONS TO CUSTOMERS.
• INVESTIGATE AND RESPOND TO INCOMING CUSTOMER COMPLAINTS/DISPUTES.
• RESPONSIBLE FOR DRAFTING AND SENDING LETTERS, AS WELL AS FOLLOW-UP COMMUNICATIONS TO CUSTOMERS.

QUALIFICATIONS AND SKILLS

• BACHELOR’S DEGREE PREFERRED; EQUIVALENT COMBINATION OF EDUCATION AND EXPERIENCE MAY BE SUBSTITUTED IN LIEU OF DEGREE
• ONE (1) YEAR PRIOR EXPERIENCE IN A FINANCIAL SERVICES ENVIRONMENT REQUIRED
• CRITICAL THINKING, TECHNICAL, AND ANALYTICAL SKILLS REQUIRED
• COMMUNICATE EFFECTIVELY AND CONCISELY BOTH VERBALLY AND IN WRITING
• DETAIL-ORIENTED WITH THE ABILITY TO WORK INDEPENDENTLY AND WITHIN DEADLINES
• EFFECTIVELY PRIORITIZE A VARIETY OF TASKS SIMULTANEOUSLY