POSITION: Quality Assurance Analyst

DEPARTMENT: Recovery Support

LOCATION: Dallas TX

CLASSIFICATION: Non-Exempt

REPORTS TO:  Manager

COMPENSATION:  Competitive Hourly Rate

BENEFITS: Medical, Dental, & Disability Benefits Paid 100% for Full Time Employees

HOURS: Full-Time Shifts 

TRAVEL: None

SUMMARY:

Responsible for completing quality reviews of the various task that are completed in the with Operations Support Department, including but not limited to the audit of lien release documents for accuracy and to ensure the document is processed with the internal and state compliance requirements, review that inbound correspondence is processed accurately and within the internal guidelines, etc. Provide audit results to processors and management to ensure a high quality of department functionality.

ESSENTIAL FUNCTIONS:

QUALIFICATIONS AND SKILLS:

• High School Diploma required, Bachelor’s Degree preferred
• 1+ Years of Mortgage Experience
• Experience reviewing mortgage-related documents such as lien releases, assignments, deeds, and notes
• Ability to perform computer research
• Self-motivated with a good attitude
• Ability to work independently and within a team environment
• Displays strong organizational abilities and time management skills
• Strong oral and written communication skills
• Proficient computer skills, especially Microsoft Office applications
• Ability to make decisions independently within set policies/procedures
• Excellent critical thinking, problem solving skills and sound judgment
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Must be able to pass a criminal background check & drug screen to client-required standards

WORK ENVIRONMENT

This job operates in a professional office environment.  This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

While performing duties of this job, the employee is regularly required to talk on the phone.  He/she may be required to sit and review information on a computer screen for long periods of time as well as perform repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position; extended work hours and/or overtime may be required as dictated and/or approved by management and business needs.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.