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Document Custody Analyst

Real Time Resolutions Inc

Document Custody Analyst

Dallas, TX
  • Responsibilities

    POSITION: Document Custody Analyst

    LOCATION: Dallas, TX


    REPORTS TO: Manager

    COMPENSATION: Competitive Hourly Pay

    BENEFITS: Medical, dental, and disability benefits paid 100% for Full Time Employees

    HOURS: Full-time

    TRAVEL: None


    The Document Custody Analyst shall be responsible for indexing and uploading mortgage files and documents received from clients via various electronic means into Real Time’s imaging system.


    • Request loan files and documents from clients and custodians according to pre-established company and client guidelines; maintain client and custodian contact schedule.
    • Process closed loan files for retention and storage; maintain loan retention schedule for storage of closed loan files.
    • Assist with management of physical loan files; assist with processing request for retrieval and delivery of loan files to Real Time employees; maintain loan files in a secure environment.
    • Prepare images and/or physical files for shipment to outside counsel, investors, clients, etc. as requested.
    • Keep supervisor informed of changes in volume or of any problems/issues that may arise.


    • High School Diploma required; Bachelor’s Degree preferred
    • General computer knowledge; working knowledge of Word, Excel and Adobe
    • Ability to lift 60 lbs. and the ability to stand and bend for a majority of the day
    • Strong organizational, verbal and written communication skills.
    • Must have valid Texas driver license and a good driving record
    • Detail oriented with the ability to work within deadlines
    • Willingness to gain knowledge on file retention and mortgage banking/servicing industry
    • Ability to meet regular attendance requirements and schedules established for the department
    • Ability to work as a team member, effectively sharing ideas, skills and knowledge