SUMMARY
The Part-Time Sales Support Specialist (P-T SSS) is responsible for supporting Recchiuti Confection's sales channels (Wholesale, Corporate, Direct, and eCommerce) via customer service, direct sales, order processing, and administrative assignments. P-T SSS's primary focus will not be limited to the following:
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support the Sales Team with special projects for Wholesale, Corporate, and Ecommerce sales channels
- Contribute to help meet sales goals for Wholesale and Corporate channels
- Maintain the client database in Pipedrive CRM software, and other data entry projects
- Answer and follow-up on all customer service calls and emails
- Assist Sales Support Specialists in sales outreach campaigns
- Troubleshoot, document, and resolve customer service and sales issues
- Process orders for all phone orders, wholesale, and corporate sales channels
- Resolve shipping issues to ensure safe, on-time delivery
- Coordinate special arrangements, updates, or last-minute changes to orders
- Assist eCommerce & Marketing Manager with creative writing needs for social media platforms.
- Assist with printing marketing collateral and other reproduction needs
- Greet visitors to our office and assist customers with will-call orders
MARKETING, SALES, AND BUSINESS DEVELOPMENT
- Support with in-house events; workshop, demonstration & class booking as needed
- Support with offsite promotional and sales events; pop up shop, industry tasting/sampling events as needed
- Contribute to retail staff coverage as needed
JOB QUALIFICATIONS AND COMPETENCIES
Required Knowledge, Skills, and Abilities
- 3+ years' experience in a customer service or order entry role
- 2+ years' experience in retail or restaurant service
- Strong MS Word, Excel, and Outlook skills
- Fluency in English, with excellent written and verbal communication skills
- Experience shipping via FedEx
- Punctual; must adhere to published schedule (standard hours will be 8:30am – 5:00pm, some weekend work may be required, schedule may change)
- Flexible, with a positive attitude for our dynamic and changing environment
- MUST have interest in the fine food industry
- MUST be able to work full-time and weekends during the busy holiday season (November and December)
Desired Knowledge, Skills, and Abilities
Interest in event ambassadorship and direct/retail sales
High-touch customer service skills, and positive outlook
CRM software experience
Experience with an Inventory Management software
Strong critical thinking and problem solving skills
Ability to self-motivate, work quickly and efficiently, and meet deadlines
Attention to detail
Team player
Ability to speak Spanish a plus
Interest in Social Media and e-mail marketing
Creative writing skills a plus