Job Summary:

The Medical Scheduling Specialist is responsible for scheduling appointments for the client according to established protocols while maintaining superior customer service and professionalism.Applicants preferred: Pre-registration, Pre-authorization and Medical Insurance Experience. Work Schedule: Wednesday-Sunday. (Wednesday-Friday 8am-5pm & Saturday-Sunday 7am-4pm)

The scheduling specialist participates in receiving calls via a telephone queue.

ESSENTIAL JOB FUNCTIONS:

Properly schedules appointments according to established practice protocols.

Screen patients for demographic information and updates system as necessary.

Verifies method of payment for service (Medicare, private insurance, self-pay, etc.) and collects data.

Verifies necessary referrals are obtained and any necessary authorization are in progress prior to scheduling appointment.

Informs patient of information or payment that must be presented at time of visit.

Requires excellence in customer service and telephone etiquette.

Maintains acceptable levels of productivity.

Familiarity with assigned client systems and client scheduling protocols.

Answer general questions that may arise on calls with patients.

Understands and adheres to HIPAA and RSi policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.

Pre-registration

Pre-authorization

Medical Insurance

Performs other related duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills

Ability to handle and maintain confidential information

Strong work ethic

Education and Experience

High School diploma or GED required

1+ years of medical scheduling experience preferred

Basic medical terminology

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

This is a remote position.