Job Summary:

This position assists the organization with accuracy, compliance, and efficiency by performing various administrative duties to include managing the incoming consumer mail/media.

Essential Job Functions:

Drive to the post office daily to retrieve mail from the RSi P O Box

Sort incoming mail, stamp with the date of receipt, and distribute it to the appropriate department

Locate accounts when mail is missing critical identifying information and route to the right person(s)

Scan all consumer media to the account record in the database

Respond to routine consumer inquiries regarding balances, account status, or requests for paid in full documentation

Review and Meter all outbound mail

Ensure all outbound mail is processed daily

Maintain the postage meter machine

Perform other duties as assigned

Required Skills/Abilities:

Ability to handle and maintain confidential information

Detail-oriented with a high level of accuracy

Must be able to communicate and collaborate with other administrators, support personnel, and management regularly

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Proficient with Microsoft Office Suite

Strong work ethics

Education and Experience:

High School Diploma or Equivalent

Valid Driver’s license and maintain Auto Insurance

Reliable transportation

Knowledgeable of documentation and reporting tools, including use of Microsoft Office (Word, Excel, etc.)

Demonstrated ability to independently work under aggressive timelines while managing multiple projects

Experience with Latitude and LiveVox preferred

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.