Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job Summary:

The Patient Relations Representative will play a crucial role in ensuring exceptional patient experiences by addressing inquiries, resolving concerns, and facilitating effective communication between patients and healthcare providers.

Essential Job Functions:

· Serve as the primary point of contact for patients, providing empathetic and respectful assistance.

· Respond to inquiries regarding appointments, billing, medical records, and general information with a focus on patient satisfaction.

· Address and resolve patient concerns and complaints promptly and effectively.

· Collaborate with internal departments to investigate and provide solutions to patient issues.

· Advocate for patients and ensure their needs are understood and addressed.

· Work to improve patient experiences by identifying and recommending process improvements.

· Assist patients in scheduling appointments, coordinating referrals, and providing necessary information for upcoming visits.

· Provide patients with information on medical procedures, insurance coverage, and other relevant topics in a clear and understandable manner.

· Monitor and maintain service quality standards to ensure a positive patient experience.

· Seek feedback from patients to identify areas for improvement and implement changes accordingly.

· Accurately document all patient interactions and related information in the electronic health record (EHR) system.

· Adheres to all company and departmental policy and procedures.

· Performs other related duties as assigned.

Required Skills/Abilities:

· Exceptional verbal and written communication skills with a focus on clarity and empathy.

· Ability to communicate effectively with patients, family members, and healthcare professionals.

· Empathy and Compassion:

· Genuine concern for the well-being of patients and the ability to convey empathy in all interactions.

· Problem-Solving:

· Strong problem-solving skills with the ability to find creative solutions to patient concerns.

· Technology Proficiency:

· Comfortable using electronic health record (EHR) systems, scheduling software, and other customer service tools.

· Adaptability:

· Ability to adapt to changing priorities and handle challenging situations with professionalism.

Education and Experience:

High school diploma or equivalent. Additional education or training in customer service or healthcare administration is a plus.

Previous customer service experience, preferably in a healthcare setting.

Familiarity with medical terminology and healthcare processes is beneficial.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

This is a remote position.